Scentbird reviews

Smells

Yes I did, I love all the scents that I have received so far, I also like the container and colors they have, Maybe give some away for a person birthday month that would be nice, No problems with shipping always come when it says, I want to order my husband stuff too, I would definitely recommend this too anyone, LOVE THE SMELLS, also like the cards that come with it telling you about the scent

Best Subscription

Love everything about scentbird. I’ve always loved perfumes and trying new ones but it is so hard when they can be expensive. Scentbird allows us to try new scents without the commitment of an entire bottle. Also, I like reading other reviews to get an idea if it is something I will enjoy or not.

Bad customer service

I would like to say I start off liking your company but the past two subscriptions I’ve emailed y’all and requested to cancel my subscription. But y’all have continued to take money out of my account and haven’t once replied to my emails. After today if my subscription is not canceled I will file a lawsuit against y’all company.

Great subscription and amazing products

I enjoy receiving my perfume every month knowing I picked out the scents I enjoy! I get lots of compliments and so easy to travel day to day activities with. They have great options and I have never been dissatisfied. Speedy shipping time and the product is packaged well! I will continue being a loyal customer with them!

Happy with the scents

I enjoy getting new scents each month.

Scentbird

I love this subscription.i do not like how they change some of my things bc they run out of product.wish that would change and would have things in stock but other than that this is amazing.and love all the products that I have received.

Never received

I think I ordered in February because I had a coupon code and I’ve never received the first fragrance..

I love my scent bird's

I get so many compliments on my perfumes I really need some more Bitch please everyone loved it

Fancy Girl

I’ve been subscribed for 5months now, im still impressed. So impressed ive upped it to two a month. Versace, DG, Viva la Juicy… so on so on.. subscribe to

Very Useful...LOVE IT!

This subscription helped me alot, i was never really a cologne user besides the cheap stuff id see by the deodorant lol and never wanted to spend time trying to find out a good expensive scent, but this service allowed to try the scents I wanted without too much brainpower. LOVE IT!

Great to Try

I love scent bird, but wish I had the option to purchase the full sized bottle. Thanks to scentbird I found my absolute favorite scent and it’s no longer for sale by the manufacturer. I hope Eric Bauterbaugh releases that lavender scent again, so I can purchase. It’s also a bummer because you can’t order the same scent twice.

Behind

I normally love scentbird, and even though i understand that things are going to be delayed now with everything going on, i am now 2 months behind on receiving my subscription. Its very frustrating because there seems to be no delay in taking the money out of my bank account, just in receiving the product that i paid for.

SBR

Scentbird is great. Delivery is great.

SBR

The subscription is a great value for the money. Delivery is great. Can you let the customer know the difference between parfum and toilette and the strength of the two, which has the strongest strength. I just found out myself. Some may already know.

My Scentbird Review

The value for the money is excellent. The products are good; however, I’m beginning to think the products are not real parfum, or perfume and are just toilets. None that I have received last very long and I find that hard to believe if they were real.
My other complaint is that it takes forever to receive them.

i like it

I really like it. one time they sent me the wrong fragrance and i contacted customer service and within 42 hours they had responded and was working on shipping me on the right one. my only problem is i feel some of the fragrances aren’t as strong as when i buy them straight from the company.

Good service!

I have been using this service for a few months now and haven’t experienced any issues. I haven’ always loved the scents that have been sent but I’m glad to be able to try new scents each month. I would like to see more scents added and stop with the premium up charge, other services don’t have that! Thats why I’m rating a 4 instead of 5 stars.

By far my favorite

I usually don’t excited after a few months with other subscriptions but Scentbird keeps me pumped ! I love things that smell good ! The way Scentbird has its site up is so convenient and easy to use. The list of fragrances is more than expected and the queue is perfect for picking next few months sample! Definitely a subscription I will use for many years to come AS long as the price stays the same?

Great products

I love scent bird. They respond right away when you have an issue which has only happened once. And I love love the fragrance choices I get. It’s so great

Great Scent Choices

I think the subscription service is great value for the money. Every option smells wonderful and the fragrances come timely.

Love each fragrance I've had so far

Delivery comes on time. Good size for the price. Friendly Customer service. Definitely keep this service going.

Shipping

Subscription is great. Also had questions about shipping via email. Questions was promptly answered. Like Scent birds customer service and great value on exciting new men’s fragrances , colognes.

Love Scentbird one the the best subscriptions

Love this subscription I can get high end perfume or skincare or makeup from great brands even makeup brushes there’s no other box out here like it I love being a customer and look forward to my box every month thank you scentbird for giving me something to get excited about with everything that’s going on

Unsatisfied products

I received my package and I opened it. It was half full in both bottles. I paid $30 for what. I will be canceling my account. This happened two months straight. And will not recommend this to anyone I know.

Love the scents

I absolutely love scentbird. It gives me a chance to try perfumes that I normally wouldn’t be able to buy. I also get to tell people about what I am wearing.

Different Scents without breaking the bank

I really enjoy ScentBird, because I can try different scents without spending a fortune.

Bad first time, and great the second

My first scent was a waste of money. My second one I have gotten a lot of compliments on. It’s a citrus Coach.

The best!

I absolutely love this company. I look forward to getting a new scent every month ! They always pick the best ones. My birthdays today’s ND I’m looking forward to my Burberry this month ! I highly suggest

Concern

Hello I enjoy the fragrances but last month’s fragrance had a very derogatory name, “ Bitch “ that my young child asked why did I buy perfume that has that bad word it, she said, “ Mommy that’s a very negative word that should not be used by nice people “ I shouldn’t have to explain to my young child, “ Why “ Thank you

Can I have my money back

First package was fine.. second one the bottle spilt out the perfume in its little paper scent bird case thing… the second one spilt in its packaging when I opened it from the post office… very unsatisfactory and I would love to have those two months reimbursed

Please do the right thing!

Hi there! I have not received any products since my first one! I had asked for Angel by Thierry Mugler and was delighted. I have since been charged 2 times and received nothing. My account says some recommended scents were shipped. I did not have them in my queue. I was charged and did not receive any. I’m one step away from having the bank stop all payments. I have reached out to customer service and did not receive a response.

Awesome service

A good to have subscription for perfume lovers. Wide range of options available to select monthly perfumes.

Good company

Scentbird is great! They are inexpensive, and you get a full month’s supply every time. You choose what you’re going to get, so there is no guessing. The fragrances are varied and the customer service is amazing. One of my atomizer pumps wasn’t spraying when they sent it to me. I contacted them and they sent me an entire replacement including the perfume right away. No muss no fuss. Their shipping is fast too. Normally i get mine within a week of them billing me. I’ve never had a billing issue either. If you want, you can even get the same perfume every 6 months! The only (very small) issue i have is i wish they had more choices. Don’t get me wrong. They have over 450 perfumes to choose from, but when you’re looking for something specific, it seems to be not enough options. I would love if they had YSL Black Opium.

Review

I am very pleased how my experience is going with scentbird.

I don’t have one

I love every scene of perfumes I have revived so far and I’ve already recommended my friends to apply to purchase them thank you can’t wait for my next order to come

Love it

I wish there was just a little bit more for my money. I’m not getting a 30 day supply. I love exploring new fragrances. I love the anticipation of the arrival of my package. The delivery time is not to bad. I love getting the tips on how to make your fragrance last by putting the scent on your pressure points.

Unsatisfied

Please cancel my subscription. I have tried but my profile wont allow me to. I have reduclas charges from you guys and get small samples that have leaked out of the bottle before I I received them in the mail.

I Love Scentbird

I’ve been using this service for about 6 months now and I really do love it. The price is decent and the size of perfume you get last you a while. It good for traveling and doesn’t spill out. If I want to skip a month or two the app makes it easy to do so. I haven’t had any problems with shipping and the customer service is excellent.

Satisfied

This subscription is exactly what I was looking for. In my busy schedule I dont always find new fragrances. Getting a new scent each month is refreshing and exciting. I’ve found two perfumes that I will buy. I’ve added to my collection. I love scentbird because it delivers happiness for me! Fits my needs. Thank you scentbird.

Good Perfume Cute Package, Need Better Communication

I love the scents and the cute holder. It is impossible to communicate with this company. Uggggg but it’s a fair price.

ATTENTIVE TO CUSTOMERS

I love the ability to switch cologne monthly. But even moreover I respect the customer care Scentbird uses to manage my needs. I had an account complaint, I emailed them, within a few days they corrected the error. Prices are fair for the convenience and i do get many compliments on my scent. I have no ability to smell so i depend on others to tell me if i smell good. Thanks for the good work.

Scentbird

I truly love scentbird! I love the fact that I get a new fragrance every month and I’m not stuck using the same bottle of perfume (although I may love it) for months at a time! It’s cheap at 15 dollars a month. I don’t regret signing up at all!

Great scent

Fast delivery, great scent smell…but I wish Scent-bird, could make the perfume size more bigger in the bottle. Other than that, I love the scents I get each month.

Sample

Its great to get scents to sample… Anymore the stores want you to buy $100, $200, $300 dollar cologne without knowing what they smell like… What if I dont like it or what if it doesnt smell good to others… At least here i get to sample top brands before i waste my money…

Looking for a little flexibility

I love the service. The one thing that concerns me is having more sprayers. Unfortunately, I’m not at a point where I can afford to pay an extra fee per month to have extra sprayers.
My suggestion is to allow customers to purchase them at a one-time cost as opposed to the monthly subscription or in conjunction with the monthly subscription.
This would work well for persons like myself. I will say that is my only critique and that I’m definitely happy with the products and the service.

Loving Scentbird

I am so glad I found Scentbird! I love perfume but not the cost so Scentbird is ideal for a woman like me!

i love it!

Amazing subscription service! great price for what i like!!

PLEASED

I enjoy scentbird because it gives me the opportunity to experience different scents that I usually wouldn’t run out and buy. Everything that I’ve gotten so far has been amazing. Thanks Scentbird!!

So far so good

So far i really like the subscription. I wish they would give you an option to but a box of your favorite scents all at one time. Maybe a box of six for 60 bucks or give it as a gift to others. But so far so good though.

Everything was great

I love getting new scents every month. I originally signed up for one switch to three a month it’s a little pricey but it’s worth it. I found some that my friends and my girlfriend like and I gave a couple of way. While still keeping all of my favorites.
I have so many that it will take a while before I could run out of any of them.

Better than expected

The size of the Scentbird sample is larger than what I am accustomed to, and feel like it is enough to get a good idea if
the scent suits me and if I would grow tired of it. I love that it is in a spray format when I get it– no dabbing! The selections of scents included some nice high end ones. I did slow my subscription down to one every three months, which was easily done and I did not have any trouble with extra shipments or charges. I do feel like I get a quality
fragrance in a good amount for a good price, much less than a rollerball at the beauty store. I have one tiny complaint–some of the popular scents are slightly more expensive.

Try before you buy a whole bottle

I like Scentbird. No longer do I have bottles of cologne I throw away because I don’t like them. I try before I buy for thirty days.

Endless compliments

I Look forward to my ScentBird shipments. I carry the convenient scents with me on my Business travels and use daily to freshen up. I liked that I could choose my preferred scents. Endless compliments are given when wearing ScentBird. Thank you

Very satisfied

The subscription is what it says it is and it is a good quality

Review

The service is a great value. The service is Amazing. I absolutely love the fragrances that I have received so far. Scentbird is truly amazing.

WOW

Excellent products and customer service. The variety of perfumes are amazing. My granddaughter is getting her own subscription also. Keep up the good work!

Happy Queen

Honestly, I believe if we are getting more than one bottle they should at least be $10. The bottle does not last for 30 days. Don’t get me wrong, some of my choices smell amazing and it is really nice to get new fragrances every month. Delivery is fast and the packaging is on point. I do think I may limit my purchases due to the high prices.

I joined in November. December no scent scent. January February March orders arrived. April not scent.

Spotting/delivery. Some months no scent others on time. I might cancel if I don’t receive a scent again. No reparations were ever made. I love the idea but don’t want to waste money.

Scent bird is Awesome!

I love that I get to try colognes that I otherwise couldn’t afford. It’s easy to set up the que with a list YOU put together. I also get a collection of many colognes to use. Out of the 6 that have come in, there was only one that I didn’t like as well. It was just a preference thing. That’s why trying colognes this way is so great. It’s not like I’m out $100+! Highly recommend you try this great concept!!!

Love it!

I love my subscription to sent Bird. I never knew anything about fragrances and now I’m learning what I like. The card with a description really helps. The only thing I think could improve the company is if my scent came with a small surprise sample that the company could recommend based on my product reviews. I think that would be really neat! That’s just an idea though. O really like scentbird as is already.

Impossible to cancel subscription

You make it impossible to cancel subscription. I have been trying for last 2 months.

Not hapy

I was not very happy with my April shipment. I just received the shipment yesterday, May 5. I have other subscription services that I receive monthly that have even shipped early with everything going on.

Not happy

The first bottle was nice so was the price now 3 months you charging $5 more dollars an the bottles are garbage that’s why I’m canceling this scent bird its sad how it always starts off good an turns into nothing

Lovin it

I really love the perfume and I think the price is acceptable. I just wish I could choose when to pay and get it shipped as soon as I pay.

Scentbird

I’ve had mine for a few months now and haven’t had any problems with this subscription. I’ve loved all my fragrances and the app had been easy to use and change my queue when I’ve wanted to. I really like the description of the scents.

Limited fragrance selection

It’s an ok subscription service. They have some nice fragrances, but I wish they had more options. Popular scents like Dior Sauvage, or Viktor & Rolf Spice Bomb aren’t available. Also I’d like to see some scents from Creed and Parfums de Marley. Both very popular niche fragrance houses. But other than that they do offer some quality scents, but I suggest sticking with their more niche fragrances, it’s more bang for your buck that way.

Absolutely loved receiving my scents each month!

I had to cancel my subscription dur to all this Covid mess going on right now! 🙁
Hours / pay was cut almost in half! Could not afford any “luxury items” at the moment! A little pricey , I think. But, I was getting 3 scents a month! I LOVE TO SMELL GOOD! So Scentbird allowed me a variety of amazing fragrances to choose from every month! I miss it already! Still have very small amounts from my very last subscription. Thank you so much for your service! When my hours& pay get back to normal, hopefully I will be able to subscribe again! ☆☆☆☆☆☆
Thanks again! I reccomend highly & tell my friends often about you guys! 🙂

Scentbird

If you are brand new to fragrances, etc then Scentbird is a very good place to start. They have a large (not exhaustive) selection of fragrances, many of which are some of the most popular on the market. There are many top-shelf, popular, or “recommended” fragrances that you may want to try that are not available either because the manufacturer no longer provides the product to Scentbird, the volume of product has run out, or they just have don’t have it for sale. If it is a niche fragrance, you may have to travel to a specialty shop. If it is a unavailable popular scent, then a trip to your local mall may be all that’s needed. Nevertheless, Scentbird will get you started on your way to appreciate various fragrances for a multitude of occasions with added notes of the products’ ingredients to help guide your selection and learning process. Two critical elements of the site is the limited availability of certain items and difficulty in contacting customer service. When choosing what to try, attempt to prioritize your selection as best as possible as the product could become “no longer available” in the next coming month. So if you “really” want to try something above all others, select it to arrive sooner than later. The other critical issue is the difficulty in reaching anyone from customer service. The site is designed to be “self-sufficient”, but if you have a question or an issue that is not a pre-formatted Q&A, you will find it somewhat difficult to resolve your issue without some digging. Scentbird should make it slightly easier to resolve customer service issues.

Unsatisfied

It was nice but I cancelled the subscription
I guess no one got the e mail.

Scentbird Review

My daughter turned me on to Scentbird . I am truly amazed!! What a great company!! Everything on time and designer choices are a super long list. It’s hard to chose sometimes but their customer feedback helps alot. Also Scentbird has a long list of best sellers so you can’t really go wrong! I highly recommend giving this great company a try. You won’t regret it!!

Love my perfumes

Love the perfumes

Cancel

I want to cancel my subscription

Unsubscribe

I really liked the scents but had to end or Unsubscribe because it was a little spendy!

Great!

I love the ease of the app, and I think the pricing is equivalent to if I were to purchase a whole bottle of perfume. Scentbird helps me save money, find new scents, and reduce waste.

5

Good afternoon, Mr Tabb. I have not receive my scentbird. I have paid for one almost month ago. And it still didn’t arrive to my home.

my review

i think this is great for some one who can handle loud smells i personally don’t care for a lot of the smells i think so far i liked one to me it want worth the fee how ever my granddaughters did like them and took them off my hands .

Mrs

Great value ?

Nice little surprise!

Great service, both products and customer. I love the products and they travel so wonderfully!

Spice of life

I really love my package in the mail monthly, brings a smile to my face and truly brightens my day. I love having a variety of many fragrances. And the wide variety to select from. Thank you so much!

Product perfume

I have tried several times to cancel but the sight won’t let me I like the ones I got but I want to cancel now please help me. Thank you

Gucci made to measure excellent

Gucci made to measure is a great clean crisp fragrance definitely work buying

Smelling Sexy as they say!!

The subscription is definitely more for your money!! Everyone that passes me always asked what’s that you’re wearing? I be like Scent bird!! Check them out.. 2 of my coworkers subscribe to them as soon I told them about the savings, how long my perfume last and all of them are name brand!!! Thanks to the entire staff@ Scent bird!! One of my best investment!!

Scentbird reveiw

Great choice,wonderful prices, and love the variety.

I LOVE Scentbird

I am a perfume person. I love perfume, I love having many different scents. Scent bird has allowed me to try so many different flavors and brands; and tons more I am ready to try! The prices are amazing and recently a package of mines was lost and immediately they helped me and got me another one.

It helps before you invest

It’s straight to the point like the title! It helps with sampling before you make that investment. I like that a lot. Cost effective!

Where my cologne

I love it very happy with my choice. U dont have polo black or polo blue. N why ha e I not receive my April colonge. Haven’t even ship it. I have by the 17th each month what’d d problem. I make my payment so where my cologne. Fair is fair

great experience

Everything has been perfect and the idea of lots of cheap colonges to try each month is amazing.

Wish it could send out more frequently

Well I can say that I enjoy getting designer perfumes for much cheaper I also enjoy the fact that you guys have opened up to more products! I love love love the candles (that can also be used as body oil) makeup products and most importantly the scents omg omg omg! I just wish you guys sent out sooner instead of waiting the whole month to send new products lol but yes I love you guys!!

Scam

Never received anything and being charged this is an outright SCAM!!!!???

Scent-sational

I like having the choice to pick my own scents in a “try it first” ability instead of taking a chance and losing money if I didn’t like a scent. So far I have loved every scent I have received.

My Favorite Subscription Box

Scentbird is my favorite subscription box. I was blown away with the amount of fragrance that I received in my monthly subscription. What a great value it is. So great, that I can afford 2 scents a month if I wanted. Of my choice. I love the idea of being able to try different scents to see if you like them before purchasing a full size bottle. Delivery is super fast and packaged well, ensuring that your perfume arrives unbroken. And it comes in a cute little tube. I can’t say enough about my experience with the customer service. They always go above and beyond to make your experience enjoyable. I’m so glad that I found Scentbird. I have referred many of my friends. Oh and by the way. I get a free scent every time one of my friends sign up and order. You can’t beat that awesome deal. Thank you Scentbird.

Dedicated Customer
Shannon

My scentbird

My scentbird experience has been a awesome one as of now my wife loves the way I smell when we be going out on our date nights. So now she wants to join you guys now I thank you guys f for the many fragrances keep up the good work.

Horrible

The first 2 months was perfect but once I switched to 2 perfumes per month they took the money and it’s been processing for over 3-4 weeks. At this point I don’t think I’m gonna receive anything.

Worst customer service ever

I’ve had nothing but issues with this company they literally have the worst customer service I have ever come into contact with. I decided to upgrade my subscription after a couple months (worst mistake I’ve ever made) they charged my account a week early I then waited an additional 3 weeks only to receive an email stating one of the perfumes was on backorder apparently it takes 4 weeks to figure that out. I then had to argue with them for another week or so keep in mind they literally wait days to respond finally 6 weeks later they issued a refund last week I received another email stating I had been charged yet again after the last nightmare I was very clear about cancelling my subscription however now they say no refund even though it should’ve been cancelled last month. Now I’m writing reviews everywhere as well as reporting them to my bank and PayPal.

Do not subscribe

Horrible site, do not subscribe. Every order I received was late, meaning my September order didn’t come till November and my November order didn’t come in till January. I canceled my subscription in November and just today I got charged $16. They’re trying to send me out an order that I placed back in December of 2018 and it’s now August 2019!There’s no phone number on the site to contact a real person which should’ve been the first red flag. If you’re going to be taking my money and she did at least be able to talk to someone. I promptly contacted my bank and opened a fraud investigation. Luckily my bank reversed the charges.Never again.And some of the perfumes smell cheap and extremely watered down

Joke

I recently canceled my subscription to Scent Bird because they have taken two payments out now for two months and I still have not received my first cologne. I also wrote them telling them why I was canceling and they never responded. There website clearly says they don’t give refunds so I guess I lost $30. This place is a joke.

They never ship!

Horrible customer service. There is NO way to get in touch with them. I was so excited to sign up and start getting new fragrances and have been eagerly awaiting my first shipment. They promptly bill you and then… nothing! The order has been “processing” for weeks. I sent several inquiries via their ‘contact us’ section. They say someone will reply within 24 hours. Also nothing.

Somewhat relieved to see I’m not the only one experiencing this but it’s a ridiculous practice.

Took my money, didn't receive my shipment.

Started out great. Some of the scents I loved, some I end up giving away. Everything was great, then my financial situation changed and I was going to end my subscription but at the last minutes, I decided to just get a new scent every 3 months instead. So 3 months go by and I saw I had been billed from Scentbird, at first I was confused because I thought I had canceled but when I logged into my account I remembered I had switched to every 3 months. So I’m excitedly waiting for my perfume and 3 weeks go by, then 4 and no perfume. I went to email them and saw a notice that said due to a move to a new warehouse, shipments were behind, so I waited and waited. Eventually, I contacted them…multiple times and now it is nearing the end of March and while I have received other shipments, I never received the missing August shipment.
So they received my payment, but I never received the product.

DO NOT SIGN UP!

Warning: do not ever sign up for Scentbird! Still waiting on my first order from December 12th, 2018. I’ve been charged for 2 months without even receiving a single order. I regret not researching this company prior to signing up. A simple google search will bring up tons of bad reviews from customers who never received any product, only customer service emails claiming to have shipped orders but never actually doing so, often times even providing customers with fake tracking numbers. These negative comments have been all over their Facebook page for over 2 years. Countless complaints reported to the Better Business Bureau have caused the BBB to display a warning disclaimer that this company is one to avoid due to the high volume of complaints. How it is still a business at all is beyond me. This company needs to be investigated by whatever legal branch regulates these sorts of things. I heard about Scentbird from a podcast that offered a discount code, so clearly the company is still active purchasing sponsorships and constantly marketing on social media with daily updates to their Facebook page as if everything is fine despite the hundreds of angry comments from customers who were scammed out of their money ON EVERY SINGLE POST! It’s truly crazy how long this has gone on, I can’t imagine how much money Scentbird has stolen.

Your credit card will be billed even after cancellation.

It literally takes a month to get an email response. Every email response is a canned answer. There is no phone number for you to call. I have cancelled this subscription several times. The website says it’s closed, but the company continued to bill me each month. I had to cancel my credit card because I could not make them stop billing me. It’s very scamy so I don’t recommend that anyone try this.

Not worth it

I still haven’t gotten my November subscription shipment yet, shows processing in tracking. And for some reason, they didn’t bill for December nor processed my selections for that month, now January was billed and paid, but has been sitting in processing for over a week. Emails said this was resolved, but I’ve been contacting them for almost a month and a half, no resolution. Yesterday I got a repeat of the same email for the third time, asking for my info. Really just ready to cancel this whole thing. Not worth the time, money or frustration.

Scentbird is Horrible!!

Horrible customer service. They bill you and take over a month and a half to send product. Their customer service department is worthless!!

They are great....until they are not.

I was a member for a year and sadly recommended them to all my friends. I even got a few free perfumes from references from friends. But it all changed this November. I changed to 2 items a month every 3 months and asked for a lipstick and perfume. The November shipment was put in the mail on January 2nd after a 2 week email campaign to get a response from them. I finally got my items and it was the wrong lipstick. Now they have removed the data on my order from their website. I am so frustrated when I finally do get the lipstick I’m going to hate it because it will remind me of all the hassle and that they kept my money for 2 months. That the BIG assumption they make this right. I am so tired of this I could cry. I guess I should just be glad they won’t get any more of my time, effort or money. I’m over them.

Don’t fall for ir

If you enjoy bait & switch, false offers, & being given the run around subscribe to Scentbird Perfumes. They will fulfill all your crappy customer service needs on numerous occasions & blame it on you. But rest assured you will be charged, even incorrectly sometimes! You’re welcome.

Don’t Do It

They take your money. Never send the product. Have sent multiple emails – no response other than a bot.

Fraud Buyer Beware!!!!

They do not contact you and have not sent product!!! Trying to get a refund on two gift subscriptions and nothing..!! I filed a complaint..!! They are scammers..!! Had to put a star just to post this..!!

Billing department strong, Shipping Department nonexistent

They will bill your card the same time every month, without fail, whether they are moving offices or not. However, for the last 5 months, they have been claiming to be in the middle of a move that will delay their shipments. My August order was shipped in October, October order was shipping on the 30th of October, but the entire time every month I didn’t pause my subscription, they would charge me between the 3rd and the 5th of the month. Their product is good, the selection is nice, the business idea is perfect…..But the inability to fulfill monthly subscriptions makes all fo that worthless. Please, do not take my word for it, go to their Better Business Bureau page to find the truth. They are Scentbird Inc. in New York, and they have earned their official F rating from the BBB these last few months.

BS SCENT It's a bird scent alright!!

Horrible service..new subscriber..took my money in mid sept nd it is now ending of october. No responses not a scent nor a bird in sight. Either the bird took the scent nd flew to another planet or bathe in my scent that I’m still waiting for. Sorry not even worth the time nd $$. Shutitdown!!

Pissed

Worst service I ever had I ordered 2 months ago and haven’t received anything no contact number just an email do your research before you order from facebook ads SCAM!!!!

Ordered 4 of the 0.27 subscription size colognes never received - cc charged a month ago

Discovering the same as other reviews. Was initially excited to find a site to try a decent size bottle of different colognes on a monthly subscription, but I ordered 4 separate bottles of the same 0.27 size and they never showed up with my sample subscription that month. My credit card was charged the full amount a month ago. I have sent emails asking for tracking numbers, which I eventually get but then it says the tracking number is not valid when I check online….and yes, I waited for several days after I got it to check.

Still not received my 4 bottles and now a month later. Guess I am going to have to file dispute with BBB and my credit card company to get my money back and then cancel my subscriptions. There backstory of the warehouse move just seems to be an easy out, as after reading prior reviews before they even moved the same type of experiences were posted with the same type of shipping / missed shipment complaints.

This company is not reliable!

Buy from Scentbird if you wanna receive your products weeks after they tell you it will arrive.

Scentbird as to be the worse company out there. I have ordered from them two times now. The first time they only shipped 2/3 of the order and I contacted them and they said it would be shipped as soon as possible. It took 30 days. The second time i ordered from them my shipment did not come, and it has been well into the next month. I would not spend any money on this website. Either go to scentbox or go to a store in person. They do not respond to emails, they clearly do not care if their shipments are late and if their customers are pissed. WOULD NOT RECOMMEND

Placed order 3 weeks ago still waiting for delivery

Placed order 3 week ago, my bank account was charged. You can’t call and speak to anyone about this just send them a message which I have 3 times. Where is the product?

Already very unhappy with this company!!

Worst scam ever

I subscribed to Scentbird a month ago and still didn’t get my product. I emailed them and didn’t get a response and after I cancelled my membership, they said that my previous orders would still go through but no they still have not come. What a waste of time and money. Do Not Get Scentbird it’s a SCAM!

Take for ever to ship

Club page state they withdraw the money every 10th, the first box arrived about 4 days after. Then the second month they wrote a letter letting me know they were moving the facility so the shipment will take a little longer (withdraw day stay the same, moving did not affected this part though) so transaction went ok on the 11th and still no box. Wrote emails to C.S. but no answer. I can understand moving affect your shipping may be few days since my whole career is been in shipping company but we are 2 weeks after the withdraw and why the moving did not affect the withdraw system? Sorry Scentbird you guys need to focus on the customer a little more…

It’s OK nothing really special.

Value for money is not worth it to be charged almost $15 a month for a tiny bottle that only last 3weeks. You can get a decent bottle that will last you for 6 months for $30-$45 if you buy the real deal bottle. As for shipping, this company ships as fast as the internet connection in the 90’s. It’s as if they are shipping you a 50 tons weight bottle. It took 2 1/2 weeks to receive my order from time of payment. There’s no excuse of saying that this subscription is the best way to find out if you like a perfume that’s why you pay $15, just go out there and use the tester at stores to figure that out. It’s free and will not cost you anything. Do the math, $15 x 12 is $180 thats almost 6 bottles of a decent size perfume or 3 if its really high end. This will last you more than a year. Well, if you are well off and have the money why not. But rich people did not get rich because they spend money carelessly. Good luck.

They take money and give nothing

They took my money monthly then in July sent half a shipment and then charged me for august without giving me the July order and then didn’t send August. THEY ARE EXPENSIVE THIEVES. I HAVE HEARD NOTHING FROM CUSTOMER SERVICE IN 3 MONTHS

Charged for products I never received

Unless you don’t mind paying for products you will never receive or wait a month to get do not order from this company. I have not only wasted my money but my time e-mailing this company to get the perfume I ordered. Only to get excuses as to why I have not received my orders. Out of 6 perfumes I was supposed to get I have received 4. Not worth the hassle.

Horrible service and even worse customer service

I signed up last month and still have not received anything from this company. I take that back, I have received an obscene amount of emails asking if I’d like to upgrade!!! HA, you’ve got to be kidding me. Spend more money on NOTHING! They just took another payment and I haven’t even received my first bottle! What a joke! I have filed several support tickets on their website and nothing, not a single response to any of them! just more upgrade requests. I cancelled today and asked for a return of my funds but based on what I’m reading here, that’s not going to happen. So long Scentbird and you can stick your lousy customer service right up you ass!

Takes forever to ship, no refunds

It took almost a month to receive my order, and I had to ping them for them to eventually send it. I only ordered two hand cream tubes. The scent was SUPER overpowering and perfumey. It would have been nice if they were not so heavy-handed with it, but it gave me a headache (and that’s stuff is on my HANDS, nowhere near my nose!) I contacted them about it but they said “nope, sorry, we don’t do refunds lol good luck”. That’s $30 down the drain. There’s no way to test out these stuff so I’m not sure how I could have known. Will never purchase from them again.

Disappointed

I referred a family member using the referral link provided she joined . I never received anything regarding my free fragrance fir the referring joiner.

Satisfied

I love Scentbird!! I love that I don’t have to buy a big bottle and waste perfume !!

I love all of the fragrances I received

I love all of the fragrances I received, great price as well

Don't Like

Not sure why I was charged after I paid upfront in January of this year and two weeks ago I get charged another 84 dollars so I cancelled it… Said I wouldn’t get a refund and still get it until January of 2019 and still nothing in the mail….

Not satisfied with scents.

Not happy wirh scents

An awesome experience!

I love how they suggested different scents according to my personality. I can always change the order in which they are on my list. Complitly in love with it.

Perfect choices

I love the idea of trying new perfumes monthly. I’m not very knowledgeable about the different ones out there and this way the hard work is done for me

Mercedes

As a very distinct smell very soft very late but the fragrance is marine plantable to your senses I would recommend

Leakey bottle

I loved the scent used it once put it in my purse went to use it again two days later and it was empty and leaked all in my purse. Waste of money

Thumbs up

Love having a different new scent every month

Very please, but limited.

Please add Georgio Armani to your inventory.

I love my Scentbird scription

I love my scentbird subscription. I love the fact that I get to try new fragrances every month. The customer service is beyond reproach. I also love the fact that I can get makeup and many other products if I choose to, so far I’m only getting the perfume but I’m a change up and get something else at some point. This is one subscription I never think about canceling.

Scentsational!!!!

I love everything about scentbird I recievemy package around the same time every month and the perfume is great. I love that I can try all these different perfumes. I havent had any 8ssues with scentbird they ate amazing

Amazing

Love it always get a new sent and I can even take it on the go!!!!!! Love it❤

Love em all!

I can’t wait for my new scent to come each month!! There has only been 1 in 5 months I didn’t care for.

LOVE SCENTBIRD!!!

I have been a member for a four months now and LOVE it!! I haven’t been disappointed yet! I love the idea of trying new smells without purchasing a bottle! I’m a creature of habit and have always stuck with the perfumes I know I like. This has broaden my horizons and gives me such joy living on the edge trying different fragrances. I LOVE scentbird! I recommend to anyone who loves perfumes!

Coach

I love this perfume i’m do glad I choose it

Loving scentbird sonfar

So far I’m loving scentbird so far. the colone iva selected has been great, I like the fact I can change scents every so often. In stead of buying a hole bottle for 60+ dollars. Then I would have to collect bottles after bottles and leave then half way. As I buy new scents to keep my scent fresh a new. Thank you scentbird for giving me this option. I travel alot and having the option to tack the scent I pick in my back pack is a + thank you a and keep it up..

Very disappointed

I was very excited to become a member but, have not had a very good experience so far . I joined and enjoyed my scents. My problems started when I referred a friend and did not get credit. I spent a whole 2 months trying to get credit. then because I spent so much time I did not get one of month and them was told it was because of my payment information, but that same card was on file for which I was charged the following month, Then I was promised an extra case that I never received after being told that if I used the link I should get ……just from one situation to the next.

Fragrance Fanatic!!

I have 3 different subscription services and I love this one the most! The fragrance last a long time, especially when you have multiple to choose from. I love being able to try new ones without having to spend so much on the whole bottle. I think the turn around time could be faster. They take the fee on the 5th and don’t ship until around the 15th, so you don’t get your shipment until the 20th to the 25th. Otherwise, love it!

A very inexpensive and convenience way to access excellent products!

Scentbird is a fast, inexpensive and very convenient way to access a large array of high quality cool product’s, I’m very satisfied and receive great complements at work because of the fragrances I wear and enjoy.

althought the perfumes deliveries are reliable-it isvery dificult tofind the different perfumes to put in thw que and aren't labeled for a man or woan twice now I've put inmy ue mens colognes which is very disconcerning because I ike being able trying the different perfumes monthly and now I have to go another month waiting for a different scent

the sample sizes ar agoodvalue but asI said it’s diffuicult to find the perfumes that you’d like to try and they’re ot labeled as mens or womans I’m probably better off going to the store and getting a perfume that I know what it is and wear it for the next two-three months than getting aperfume that I don’t like at all

Awesome!!

Not only do I get the great option of having a wide variety of fragrances to choose from, but I don’t have the worry of spending tons of money on a fragrance that I may not enjoy. I think the value of the service is great, and I have personally had nothing but great experiences with the customer service and company.
I see there are negative reviews, but in my personal option and experience… I think ScentBird is awesome!! I have the two bottles a month subscription and I have only had one mishap in like 6 months and a replacement was sent out immediately. I received an email the following day after contacting (quiet late the evening before) about the issue and it was all promptly taken care of.

Satisfied

I am overall pleased with this service … Being a person who loves perfume but sometimes finds it difficult to buy a full size and then not like the scent I am in love with the option of the samples that way I will not suffer from regret buying .. I however wish you would provide more than one free case holder for the perfumes though

Excellent Service!!!

I have been a customer of Scentbird for about 4 months now and I absolutely love the service. There is a great selection of frangrances to choose from and I especially love that you can make a que for months ahead of time. It’s a pleasant surprise when my new perfume comes!

Poor Customer Service

Poor customer service,,,,,,,,so poor I no longer want to subscribe. I never get email responses……or if I do it’s too late to assist me. Don’t do it reconsider!!!!

Love Scentbird!!!!!

Love Scentbird!! I love that I receive a different wonderful scent each month!! The price is just perfect for expensive scents!!

Loving sent bird

I’ve been a customer for about three months now I love it.. just wish the que was a little more user friendly to mobile devices

I love my SCENTBIRD

I like everything about SCENTBIRD. I have recommended it to many friends and family that have joined and are very happy as well. Can’t wait till next month so I can get me new fragrance in the mail. I love it.

Good to try

Was searching for my next new perfume so decided to try Scentbird. Very happy with the service and the products. (Pretty cool concept and so perfect for travel!) Wish I could buy the small versions at Target tho! The only thing that’s confusing is the website, takes a bit to navigate. Also, after my 3rd month I automatically got another dispenser with my next order of 2 scents — which was ‘fine’ because I was considering ordering another one anyway — but would have liked 1) to be know that this was an additional charge, and 2) to pick the color of my new dispenser. (I wanted pink or sapphire!) So, all in all. Pretty good. 2 scents/mo is WAY more perfume than I need, but great for trying different ones out faster.

Just beautiful ,love all the fragrances, would love to have Gucci guilty back

Just I save a lot of money on fragrances

Amazing company

Amazing company, I have found so many colognes I typically wouldn’t try and have loved them. If your a person that likes to smell good this is the spot for you. I’m not one that ventures from what I know and like but scentbird has opened up my world. I would highly recommend this to anyone.

GREAT DEAL

i really like the perfumes i get..i rather experiment with scents and pay a small cost, then going into a store , and pay for merchandise i cannot smell in advance (scratch and sniff stuff is a lie) for so much money.. i liked them all so far.. thank you.

Picky fragrance wearer

Love this service! I only wear designer fragrances and this gives me a great opportunity to “test drive” different scents and gauge other people’s reactions. I’ve had a few that I didn’t like but was a perfect little treat for my young teenage daughter.

Love Perfumes

Loving every month new scene to try its exciting and for the subscription its unbelievable affordable.

Love scentbird!!!!!

Love scentbird it’s a great value and wonderful perfumes!!!!

A must for all fragrance lovers

Great way to explore fragrances and try a new one each month for a reasonable price! The details of the notes on each of the fragrances helps you to truly discover your scent profile! Thumbs all the way! HIGHLY RECOMMENDED!

mixed review

I like the selections but wish they had some more classic and popular scents. the time it takes to reach you after they take your money is around two weeks. So don’t be in a hurry to get your scent. Extra cases are too expensive. $12.95 is a lot for a tube. The descriptions of the scents are only 50% accurate. You’re gambling with the scent each time. Best advice go to a department store to smell the cologne/perfume first. Then order it from Scentbird.

Love scentbird

It great price and even I enjoy many different of favorites colognes and I love it I suggest use this better

I Do Not Leave Home Without My ScentBird

I love this concept/idea. To me, it is so worth the $14.95/month to either try a New Fragrance each month or choose my favorite I enjoy wearing. I also enjoy being able to carry it in my purse and can use it at any time. The amount of fragrance received each month seems just right. I recommend trying this out!! It’s fun and to me you can’t go wrong…… ?

Scent bird cologne

Scent bird has been amazing !! Top notch cologne at a reasonable price! Love the packaging and how they will work with finance thank you scent bird!!

Love ❤️

Scentbird is amazing! There is no other way to describe it. By far my favorite monthly subscription! You can choose random scents or go for the ones you know and love. The bottles last me all month if not longer.

Extremely Great Fragrances

I’m very pleased with the fragrances that are sent to me each month. There’s never a disappointment on the receipt of them and I’m excited to see what arrives next each month. My favorite so far is Dolce & Gabbana (Light Blue), omg the scent is heavenly! Will purchase at the Department Store later this week, that’s truly my scent.
Only con is, wish the viles were a lil bigger, I tend to run out before the month is up.

Fragrance Junkie

Love, love trying new scents. This is affordable and easy. I go over the scent list just like a kid with a toy catalog!

I love it

Simply put I loved it… I really enjoyed trying a new scent each month…

Favorite monthly subscription

I enjoy sampling new fragrances monthly because there are so many on the market. I find Scentbird fragrances authentic, well packaged and priced accordingly. My favorite monthly subscription service thus far.

SCAM

Horrible perfume. Tried to cancel after first time but you can not unsubscribe. I’ll have to go to the bank to stop it. No one will answer.

LOVE Scentbird!

I love Scentbird and the cost. It’s more cost effective than a smaller $25 mini you’d buy at Sephora. I love being able to wear a different scent daily and get compliments all the time. There’s only been one fragrance that I didn’t care so much for but that one item allowed me to understand better the different notes that I want in a perfume ❤️

Love It!!!

I look forward to getting my fragrances each month. My favorite so far has been Prada. Wow! Smells so good!!! Gucci is very nice too!!! I really Love Scentbird!!!!

The best!

Best subscription I’ve ever signed up for! If you like a variety of scents, and don’t want to spend $200+ a month to try them, this is the best option! I was hesitant at first, but scentbird has really delivered each month and I couldn’t be happier with the outcome. Highly recommend!

Love it very wonderful wouldn’t change a thing ?

Love the product great job thank you very much

Love it

When my friend told me about scentbird I was sceptical, but after joining and seeing for myself I will never leave. Definitely well priced and worth it, it is great knowing all the new scents that are coming out and receiving an amazing scent. Excellent customer service, very quick responses and so helpful and always making sure the customers are happy. I thank you all at scentbird for the excellent service!

Smells good!

I like the fact that I can get a new scent every month. I like smelling good and sent bird helps me achieve that. Thank you for your service.

Smelling Beautiful

My subscription has been excellent. As well as my delivery. I am enjoying the fragrance. I always get good compliments about how good I smell!

Such a great treat for myself!

The scents recommended for me have been great! It is such a fun and affordable treat for myself. Shipping is fast and reliable and the packaging is durable. I have recommended this subscription to friends and coworkers who have noticed and complimented my new perfumes!

Great stuff!

What a great value! The delivery comes right to my mailbox, the sight is easy to use. They give great suggestions based on your scent profile. I am really happy I signed up for this service!

So So....doesn’t last like quality name brands

I have owned all of the colognes that I have ordered from scent bird. Scent bird seems to be a watered down version focused on people who “think” they are saving money versus people who enjoy the smells of the cologne. Spray it at 6am and by 9am the scent is gone. Don’t be fooled by fancy names, this is k ocknoff quality.

GREAT IDEA

So far so good I have gotten my perfume every month like clockwork I have been extremely happy with the service thus far I really enjoy trying new fragrances so I don’t spend a ton of money on perfume that I end up not liking this is been a great experience !! I get excited and look forward each month

Perfect for folks that don't go out too often.

First off, I love the service. I signed up originally for myself. Then, after realizing that I rarely went out, decided that my wife would like to try some perfumes in order to find her favorite scent.

What I love about ScentBird is that we were able to schedule a perfume-cologne schedule for every other month. One month, I get a cologne the next she gets a perfume. I still have some left from my first month of signing up – and it’s my ‘at home’ cologne. It’s very subtle, and not overpowering making our house smell like a Nevada desert strip club. My next one was my going-out cologne, which stayed on throughout the night and really increased in subtlety throughout the evening.

Needless to say, we might up our perfume/cologne game to two or three per month. It’s pretty worth it.

Fun way to explore!

I’ve enjoyed being able to explore perfumes without the fear of spending a lot of money on something and then quickly not liking it or becoming tired of it. More than once I have tried a perfume in a store and loved it, but a few days after buying it I’m questioning how I ever picked it to begin with. With Scentbird I get to try a fragrance many times, on different types of days and see how it reacts with my body. Some I’ve loved, others I was glad I didn’t spend money on an entire bottle!

Fun, Fabulous, Fragrant

Love this service. I can’t wait each month to try out a new fragrance. If I get more than the usual compliment, I consider the fragrance a bit more.

Not good

Didn’t like the smells of fragrances at all! Very different from originals. Also I was supposed to be charge only $16 a month and they charged me $100 and so just for one shipment. So disappointed!

Love scentbird

I love getting my perfumes and they last forever!

I love it!

I love sent bird! I have had a really great experience so far.

My Journey with Sentbird

I wasn’t sure how I was gona like this service at first but now I’ve been a customer for 4 weeks now and I absolutely LOVE it. I receive 2 fragrances a month plus with every 7 perfumes u receive a new free carrier!!! If you love perfume then this is the site for you. Not only do you get a variety of sents but they r always fresh. Sents can go bad and lose it’s potency or staying power. This way you never have to spend an outrageous amount of money only to find out you don’t like the smell. Sentbird is the way to go!!!!

So far so good

They have done well with sending my fragrances. They messed up ONCE out of 5 times and they fixed it right away and at NO cost for me. Thanks scentbird!

Great way to test out fragrances

This is a great service! Reasonably priced, I do wish the 1st tier allowed for 2 scents a month though. I really like the website it is easy to use and functions well. The scent picker took works pretty well too! So far so good with the scents I have chosen I personally wear cologne every day so I go through the small samples quickly and am eagerly awaiting my new shipment!
One time I really, really disliked the scent I received and scentbird made it right! They scent me a replacement scent for that month! Awesome. Will continue to use this service as they are coming out with new scents in there library constantly

Wonderful!

You guys are wonderful! I’ve enjoyed every fragrance I’ve received so far! My package once got lost in the mailing process and you guys were so kind about getting me another one out with no extra charge! I’ve enjoyed my membership so far! I can not wait to continue this process with scentbird! You guys rock!

I love Scentbird!

I love Scentbird! It’s my favorite mail every month. The price is low and the scents are amazing!

I Like It

I have to say I enjoy this subscription. I haven’t gotten a scent that I have not liked. I have no Idea what they will smell like so it’s nice that I’ve had no issues. Also, your not stuck with a whole bottle if you don’t like it. I recommend giving it a try.

Its nice

One spray and it’s more then enough. I signed up months ago and still have my first scent. I always love changing the perfume I wear. And this sight has allowed me the freedom to do so with out killing my bank account and not having huge bottles laying around that I’d never finish.

Love Scentbird!

The sents are great and I love the little spray container for my purse. Delivery every month comes right on time and their customer care was very helpful. When I contacted them about an issue they responded right away and corrected my issue immediately. I recommend it to everyone I show.

Lovely

Although you get your product at the end of the month, haven’t been disappointed with the scents I have chosen?

Delicious

This is my new favorite perfume. Scentbird is a great way to “try before you buy” high end products.

Smelling good

Love the customer service anytime I need someone they respond right away. I’ve even made a few new friends.

LOVE LOVE LOVE

It’s worth every penny you spend! I have been subscribed for 4 months and with the exception of one month. I have lived every scent that been sent to me. The quality is amazing! And shipping is extremely fast! I’m very happy with this company and what they are doing!

scentbird review

i truly enjoy my monthly scentbird subscription. i have the 2 monthly perfumes for 25$ and it’s worth every penny. i never run out of perfume and i always have a great option to choose from. the delivery is fast and prompt and i can always expect it at the same time every month. all in all, i recommend it to all my friends and everyone in general. love!

Great idea for us Cologne snobs

So far, so good. I’ve just received my 4th… and I’m loving the service so far. Typically I would just go to one of my preferred retailers to check out some new scents, but this is nice as you get a good sample size to try out. There were a couple that I really didn’t care for, but figured it was worth a try… too each their own. I certainly plan to continue this subscription and hope they continue to add new and interesting scents to the list.

So far so good

It’s been ok, I signed up last year, but didn’t actually authorized a payment till this March. They never did anything shady with my payment info. I had a fragrance stolen, they replaced it promptly. I’ve gotten all my orders in a sensible time period and say that haven’t had any real issues. An easy way to contact them would be nice, but they replied to my email immediately and checked in n the situation until it was resolved.

Missing products

I have been charged twice and have not received my products. This is frustrating and quite frankly I am not impressed with tour company. You also charged my account a week before you send out my products SMH

Loving Scentbird!

Love getting all these different scents that I normally wouldn’t be able to afford to try, haven’t found my signature scent yet but I sure am enjoying trying. So are my girlfriends as they get the ones I can’t wear.

Monthly delivery

I like the idea of getting a new fragrance every month. However, I still have not received a scent that I like.

I would like aomething in the vanilla, amber, coconut, lavender Samir’s

Amy Hageage

This is stupid, I was rejected because of a duplicate comment, but that is how I feel again. If this doesn’t go through, I will need to cancel my subscription. Because I feel like I am not being heard.

Monthly delivery

I like the idea of getting a new fragrance every month. However, I still have not received a scent that I like.

I would like aomething in the vanilla, amber, coconut, lavender Samir’s

Amy Hageage

Love it!

It is a good value for the money. Shipping does take a while. But I love trying new scents every month.

Love the scents...WHEN they actually come

Love the scents/options but have paid my subscription for 4 months now and have only recieved 2…quite an inconvenience especially because you can NEVER talk to anybody. Just leave an email that is never answered! Fix that and it would be golden!!! And send me my missed months and possibly a little extra for my troubles

Ehh

Heavy vanilla scent in first spray and pretty strong. Too strong and feminine for my taste.

I love the samples and i love how you guys handle and care about your customers. I will love to share with my family and friends

Customers service has been great! The package is cute. I will be sharing with my family and friends

Great Experience

I love getting different frangances every month. The size is just right and the survey helps find scents that are best for me!

Fabulous!

Love the fact that you can try a perfume before purchasing it! Well worth the price!

Love

I have no complaints with scentbird. No complaints with any of the scents received or shipping. Love the size and value.

4 month subscriber

Absolutely loved it all but the price versus amount of product.. and shipment times. It’d be nice to get it at the beginning of the month to start the month off with a fresh scent. However the amount of perfume was my only real quam. Otherwise wonderful concept!

Was very happt until i upgraded and still have nit received my 2 new scents.. Ive actually even got one for my fiancee he loves it

Was very happt until i upgraded and still have nit received my 2 new scents.. Ive actually even got one for my fiancee he loves it

Scentbird - What a great way to try new fragrances

Totally love this service. I am a woman who NEVER leaves home without some perfume on. I had seen Scentbird mentioned a few times on the internet and finally jumped at the opportunity when I received a code for a free month.

Love the service so much have extended it for an unspecified amount of time, or until I’m done with the service. Great way to try a new fragrance at an affordable price point.

Not as I had hoped

The product is cheaply made.. leaks comes apart
My case didn’t last through the first perfume
And the other two bottle were broken at the top
Seems more practical to just purchase a bottle from the store .. sorry this was a BIG disappointment .. I was really hoping for something better…

Love it

This scent it perfect for me. The best one I’ve tried so far!

Top of the line perfumes to try every month

I love Scentbird. I get a different perfume every month of my choice. Some I probably would have never thought to try. The great thing is it comes right to your door. Although I have loved most scents if you find one doesn’t suit you give it to friend as gift and turn them on to Scentbird.

Smells Some Good In Here...

If I’d known years ago about Scent Bird, I’d have a thousand samples by now! It’s been a really interesting way to check out new fragrances or just get enough yummy smell for a month, either way it’s a win win! My sister owns a vanity full of beautiful bottles of expensive fragrances, but I’m not one that can commit to something so expensive because being a Gemini, what I love this week, I won’t even like the next! So, while I have a few of those bottles waiting for me to love them again, Scent Bird is the way to go. Every month I swear gets better than the last. Recently, I purchased a lotion and a lip balm…wow to both of them! The lotion smelled fabulous and the lip balm, Raw Honey, awesome! The container itself is a work of art, just try it, you’ll see what I mean the second you take the top off! This is my fourth monthly box, subscription type service I’ve tried and so far, I’m in love!

Why I Love ❤️ Scentbird

I truly love ? this service, I’m allowed to purchase very high end scents at very reasonable price, I appreciate that you can pick which scent you want next. These vials last a very long time and are well worth it! Great ?? Job Scentbird ??

What does life smell like

The best fragrance supplier I know. Has a great selection. If you are wanting more mainstream they have some of them, but the point of this is to try new smells and discover your own scents. Trying out what you may like. The sample bottles last me well over into the next month.

Enjoy a change

I have really enjoyed having a new scent every month. Every scent that I have received I have really liked. I may be done buying large colognes and sticking to a new one each month. Thanks

Love it!

Yes it’s nice, a good way to see what’s out on the market. I found some of my new colognes through you guys, thanks! It’s fast and convinient for those people whom don’t have much time to go to stores. Keep up the great work.

Astoundingly Pleased!

This service, for the lack of a better term, has been a godsend. With an amazing array of scents to choose from and a very clear and accurate scent profile description. The fact I can open and refill the little spray bottles with my own concoctions is a huge plus.

Scent Wardrobe!

I love receiving a new perfume every month. There is so much product in each vial, it’s basically still full by the time the next one comes. I’m able to build a pretty large wardrobe of designer scents. My first picks were scents I’d always wanted but didn’t want to splurge on a full bottle in the past. After I’d satisfied all of my younger self’s scent fantasies, I started experimenting with my picks, trying whatever looked fun. I have been consistently pleased with each box.

I had to contact customer service once due to a payment mixup. They were helpful, professional and friendly.

Overall, this has been of enormous value to me and I’d recommend Scentbird to anyone!

Excited package every month

Every month I get excited about getting my new perfume. It’s a fun membership that actually saves me from buying a full package of perfume only to find I didn’t like it. In the past months I’ve found two I will purchase in a bigger bottle. I truly like how they tell you the different notes in the perfume because I know what I like and I can find one that has the notes that I wear well.

Great

I loved my subscription to scentbird. The only con was that I should of received another free month but I mean I can’t complain about something that’s free. The subscription is definitely worth it and I had a bunch of friends sign up ❤️

Pleased but room for improvement

I definitely love the concept of this company. The sample size is worth your money if you do your research on what cologne you’re signing up for…. however, I feel like the selection could expand a bit. Getting into some Niche fragrances and private blends would be nice (possibly an upgraded option for subscribers?). I for one would like to see some Creed, Kilian, Bond No. 9 and Tom Ford private collection juice available.

Sentbird is the Bomb

I’m loving Sentbird. The options are endless and the price is AMAZING. Last month I choose a Deck of Scarlet palette . It is great, totally not what I had expected. I can’t wait for my Kate Spade fragrance this month?

I like the variety of scents

Like I said before, I like the variety of scents.
It works for me and my taste. Why have the same perfume all the time? The size is very practical to carry in a clutch. I also think that the price is good.
Overall I enjoy everything.

Great service and products, really slow shipping

This review is for the Scentbird subscription service. Scentbird offers trial versions of designer colognes for $15 a month. I have been a member for about five months and so far I like every cologne I received. Naturally I like some more than others. Scentbirds website allows me to filter and search for best sellers. In my experience you can’t go wrong with any of the best sellers.

Some of the things that make Scentbird great are the site is easy to use and manage accounts, the colognes small great, customer service is very responsive, and the other products offered. One of the biggest problems with Scentbird is the bottling and shipping process is very slow. For example I received a cologne around the 27th of the month, and the bottling process begins the 6th. It only gave me a few days before the next month renewal. I really wish the process was a little quicker. With all of that mentioned if you don’t mind long shipping times Scentbird is the best way to try designer colognes.

Love Scentbird ?

I really enjoy scentbird, I look towards it every month. It’s difficult to find a signature scent, I think this is ideal for that instead of paying so much money investing to scent I may not like next week.

Pleasant Surprise

I have been subscribed to scentbird for a little over 4 months and have not experienced any issues. Actually is open my eyes to perfumes that would be too expensive for me to get trial and error. I haven’t had any issues with tracking my packages come monthly I haven’t had to call customer service so that is always a plus and I’ve actually like the sense that I have gotten at least most of them. This is definitely for someone who has disposable income because scentbird is a little on the pricey side. This is not something that I would do in the long run but it was a nice intro back into my perfume game.

I'm in love. ?

I love it. Can’t say enough about it. Best monthly subscription. Definitely worth the money.

100% Worth It

10/10 would recommend subscribing to Scentbird if you want to stay smelling amazing! I used to only occasionally wear cologne—and semi-cheap ones at that—but now I wear cologne almost everyday, especially since I’ve built up a small collection of scents and don’t have to wear the same one everyday. The bottle is super easy to use and change colognes, and the colognes all smell amazing and last a while (at least the one’s I’ve picked thus far). I also love that you can pause you’re subscription just in case you’re not feeling like a new cologne for the month (plus you can always get a hand cream or something.)

Perfect

This is the best subscription service I have. I love the variety and the efficiency of it all. I do withnit we’re a bit more affordable but I love it still the same. I will continue to order.

Good service

I paid to have the 3 scents a month. I got my package on time every month because now I have so many lol. But I got them on time, it was easy to lower my subscription easily and the websites easy to use

Love my monthly perfumes!

I love being able to pick my samples of perfume without paying the $100 price for the full size! It’s a treat every month!

Enjoying my fragrances

Let me start by saying I didn’t know what to expect. I thought it was some kind of gimmick but I have been pleasantly surprised every month. I plan to continue my subscriptions into the the foreseeable future. Thank you

Best little idea I’ve found yet!

Wow where do I start? I’ve had a wonderful experience so far. I love fragrances so ScentBird has given me the opportunity to test before investing in a full sized bottle. Each month I am excited to get my new fragrances.
The customer service has been stellar and issues resolved right away.
Sent bird has been my treat to myself.

I love Scentbird! It's great to shop for new perfume. I like that I can grab my Scentbird and drop it in my purse and go.

This is a good value for your money. It’s fun and exciting to get a new perfume every month.?

Smells great

I love being able to try new scents. I’ve had two, Coach and Burberry Brit Sheer, love both of them.

Great fragrances for a low price

I have been subscribed for a long time now and I find the fragrances to be great at a low price. I would recommend this company to anyone looking for great fragrances to buy at a low price.

( A fragrance will last you depending on the use )

A pleasant treat once a month

I am so very pleased that I signed up for Scentbird. I enjoy being surprised with a new fragrance once a month. The cost is well worth the service. I love the little box the fragrance comes in. Delivery is on time, and I love how you’re told in advance when it should arrive. I haven’t had to contact customer service yet but I’m sure they will be efficient and pleasant like the service thus far. Scentbird was a great idea. Thank you for the excellent service you provide.

My favorite so far!!!

My favorite scent thus far! Easy, feminine, beautiful.

Love ScentBird

I love this subscription! Really enjoyed the complimentary men’s holder when I ordered my best friend some cologne on one of my shipments! Waiting for a make up pallet, super excited for that.

Bill to Ship Period

The service is nice because it gives me a chance to try different fragrances for little money. Often a scents dry down and performance are not well represented in the reviews so it’s nice to try it on for a few weeks under different circumstances and conditions before i buy the brands big bottles.

The problem is in the waiting period from the bill date to the shipping date to the subsequent delivery date. It takes about 3 weeks and by then I’m no longer excited or interested in my next que selection.

To keep my interest in your site and test fragrances i would consider shortening the periods. The purchases i have made from your exposure have been made at the retail store because i get so tired of waiting and i don’t feel like rewarding Scentbird in the end.

Shorten the wait period and I’d be happy to buy from you.

Fantastic

I like be the following about Scent order:

EVERYTHING !!!

Always smelling Good

I love Scent Bird! Genius monthly subscription, I love having different scent options daily. I also love getting to pick which scents I want to try out.

I love Scentbird

I am a perfume lover and scentbird is the best thing ever for someone like myself I get to try new fragrances that I would never be able to afford in the some stores and if I dont like the scent I can just gift it to some one or trade with my other friends who also enjoy scentbird. This is my present to myself every month I’m always trying to sign up more of my friends so I can get a free month too thanks scentbird

I love Scentbird

I am a perfume lover and scentbird is the best thing ever for someone like myself I get to try new fragrances that I would never be able to afford in the some stores and if I dont like the scent I can just gift it to some one or trade with my other friends who also enjoy scentbird. This is my present to myself every month I’m always trying to sign up more of my friends so I can get a free month too

This makes perfect scents!

This is a wonderful subscription service! I get excited, when I receive an email telling me that my newest chosen scent, is on it’s way! The value of the product is well worth the cost, and then some. I would highly recommend this service, and give it 5 stars. The customer service is too notch, and I feel they truly care about my thoughts. My title says it all, This makes perfect “scents”!

Acqua di Parma

I heard from a friend that this was suppose to smell good.i disagree. This smelled like it was suppose to be for a man. I tried to give it to my 13 yr old and he even turned it down because he didn’t like the scent.

Order

You have sent me 2 perfumes and I didn’t order the first one nor was I allowed to pick the second one

Absolutely love!

I absolutely love this scent! It’s delicate yet sophisticated, clean but classy. Will definitely be one of my next purchases.

Shipping as always was prompt. Before finding Scentbird I was always a little leary of purchasing new perfumes, but this has allowed me to explore and experiment with many various fragrances. I love that I can change things up! Everyone should try Scentbird!!!

Didn't receive product

Paid for product in April did not receive product. Tried to reach out to make aware of problem to no avail and would like for this to be corrected. I would like to receive product for what I paid for.

AMAZING!!

I’ve been an ignorant of fragrances and colognes all my life… whenever I used to get or somebody gets me a fragrance or cologne I wouldn’t even read the box or bottle, just wear it and that’ll be good for me. scentbird has totally change the way I see the fragrance now. The way they present their products is so perfect that it invites you to learn more about it and I wouldn’t change a thing on how their marketing operates. You should see me now talking about fragrance names and famous designers cologne fluently anytime someone says “UUMMMM.. you smell good! What’s the name of that fragrance you’re wearing?” I’m in doubt NO MORE!! HIGHLY RECOMMENDED *****

Over all view

First time Trying a fragrance subscription and I have to say it was well worth the price and the amount did you get never had any problems selecting fragrance for the month or any type of unwanted billing or early charges. looking forward to continue with this subscription and enjoy several different fragrances

Cool service

I always have trouble deciding a good scent. This service is great. Perfect sizes to try various scents (about a month). Think I found the right one with my last shipment.

AMAZING

Love it❤️❤️

Good smell bad customer service

Love the smell. But I had gotten an email saying I would receive a free case this month. I didn’t receive it. So I put in a service request through the site. And have yet to hear back. Quite annoyed.

Smells like heaven

This scent smelled so good, long lasting ,very refreshing.

It’s not bad

It’s ok, I don’t think they have great choices in perfumes, very limited. A little pricey for old perfumes. Occasionally they have a newer one. Service is good no problems with that, I guess my rating would just be ok I mean if there is a perfume you want & is fairly new probably better off buying it. Also compared to other perfume subscriptions they give you one case at the beginning & your supposed to switch out which is fine but other subscriptions send you a new case with every one and the bottom of it has the perfume name.

It’s Christmas once a month!

I loveeeeeee this service. First of all how awesome is getting a new perfume every month. I have used the same perfume for years. And although I always went into Ulta and tried all of the new ones I hated the cost. Now I get to actually use all of the new and popular scents for a fraction of the cost and explore new fragrances that I may it even think I’d like to try.

The monthly supplies actually do last the entire month. Which I was a little skeptical about. And no I don’t like every single scent but I’ve learned my scent profile and try to stay in that zone.

For the cost of what I spend on one bottle of my regular perfume I get twelve different perfumes. All name brand all current.

Recommend this to everyone. ❤️??

so far so good

I have liked all the scents I have gotten so far (4). The only complaint I have is the scent don’t last as long as I’d like. Delivery was fast and item arrived in good condition. I always look forward to checking the mail when I get an email that my item has been mailed.

Some issues but ok service

First off, the promos done done say they have an end date. So you don’t know you’re going to be charged more money the next time. Also it took around a week for customer service to get back with me. I also was missing my February scent. I got one In January and in March, but none in February. The value is ok for the money, just think they try and trick you with the promos. Shipping is slow but product comes safe.

Is Scentbird for the birds?

I need to say that something is wrong if all of you are having such trouble getting a Scentbird Fairy to contact you and resolve your issue.
That is very unfortunate for all of you, because every single time I email them I get a response within 24-48 hours and they take care of my issue without any problems right away. They are always extra polite and very helpful! I appreciate that. While I realize I can skip this and spend 4 months of this payment to buy myself an entire bottle of my favorite fragrance(which i think I will eventually do) but I have found some very lovely scents that I never knew existed! They have now become my favorites! I am so glad I tried them.
So it’s a fun way to experience new scents for me and I love getting things in the mail that aren’t bills!
I am going to look into that advise about JCPenny’s and give that a try. also.
I wish you all the best of luck in getting you issues resolved, that really is a shame and bad for the brand.

Beginner fragrance enthusiast

I was introduced to this service by youtube blogger Alpha M, I enjoy all his tips on men’s style and grooming. He mentioned Scentbird on one of his blogs and gave a great explanation on the service Scentbird brings so I decided to sign up and give it a try. I was originally gonna give Scentbird a breif period and cancel this service, but I belive that Scentbird’s service is so great that I wouldn’t mind paying a small monthly fee for a lifetime to try new scents and colgones. Scentbird turn me into a person who wants to explore different fragrances instead of just finding 1 and sticking with 1. It’s a great service and I hope for the very best for Scentbird!

Scentbird is what I’ve been looking for!

Once I got my first scent I immediately realized that this unique service is exactly what I’ve been looking for! The choice and product is amazing! I’m a fan of perfume, but a rookie as well.. so to me being able to try new scent every month is perfect! The packaging, amount of perfume in the container – all worth $15 a month hands down!
Now to the customer service:
I added a scent for March to my queue and it arrived on time, but turns out I made a mistake and added very flowery, rather female scent. When I explained that to customer service, they quickly and without hesitation sent me the one I meant to order as a ONE time favor – to me this was an absolutely beautiful gesture. I appreciate this service and recommend it to all people, who are eager to experiment with perfumes and value their time and money.

Love it

Love all the scents I have gotten and it last longer than I expected.

No Problems

I really like this service. I chose to go with the 3 scents per month. I have always chose what scents I get. I have chose a couple that I was not thrilled with but that is a risk you take with ordering one that you are not familiar with. The size of the bottles are perfect to toss in my purse or gym bag. This is a great way to be able to try before committing to a full bottle. I have bought full bottles at department stores after trying a tester and ended up wearing once or twice and not liking it. This gives you a longer time period to try it out. I also like that I can mix in cologne for my husband to try as well. I have been using the service for about six months and have not had any issues. I can’t comment on customer service, I have not had to contact them. Overall I am very happy with the service.

What’s dead my never die

I always have a new scent now.

Kenneth Cole

This was the one that I liked the most! I’m more of a cleaner scents kinda sweet perfume girl.

ScentBird has me smelling so good

I absolutely love ScentBird. I would do recommend it to anybody. My perfume collection is amazing. I get so many compliments on how I always smell good. The quality and quantity can not be beat for the price with the option to purchase a full-size bottle at a discounted price if you happen to fall in love with it that much. So glad I signed up with ScentBird.

Great!

This is a great subscription service! Normal sized perfumes will cost you at LEAST $100, and then you’re stuck with the same fragrance. $15 a month to try all these different fragrances is SO worth it.

Very satisfied with scentbird

I absolutely love this service. Shipping is impeccable. Always receive my tracking number about the same time every month. Recieve item within days. Love the box. The only way to improve this service would be to be able to smell product prior to shipment.

Shipping is very slow. Need to expand houses and fragrance options.

The subscription is a good value for the money if you are looking for good designer fragrances and an introduction to niche brands. The size is excellent for some of the higher end niche that you do carry and I like that you add new ones fairly frequently and don’t discontinue the ones you already have.

What I do have a problem with is the length of time between when my card is charged and the items are actually shipped. It’s usually two weeks between them. I’d much prefer it if you charged my card right before it ships so I have a better idea of when I’ll actually be receiving the product. Now that I’m getting used to it I know what to expect but when I first got started it was an unpleasant surprise.

You also could carry a wider range of fragrances to choose from and houses. I’d like to see more Annick Goutal’s, Montale’s, Mancera’s, etc. I know you’re not Luckyscent and I don’t expect that but Notino even had more to choose from. But for a subscription service I have to say that I have been pleased with what I have received so far. Am considering going to the two fragrances a month for awhile but am concerned about running out of the ones I actually want to try quickly especially when I have a backlog of other decants I want but have to go to other sources to get them, as well as some full bottles.

For the most part you do a good job, the product is as promised, and you do offer a fairly good selection. I think changing your payment/shipping system would be a big help to consumers as well as expanding your offerings.

Wonderful company

I absolutely love the fact that you can try different perfumes to know if u like them. The value is wonderful as the perfume samples that you get last a really long time. I still have some of my first one left and love the fact I can switch it out depending on my mood for the day. I am in love!!!!

Great subscription

I always want to change up my fragrance with the seasons & now I can every month. Usually with subscriptions- you get what they send you, with this one- you get to choose! ❤️ It!!!

Good Service

I like that i get to try different perfumes because i find that a lot of the time i will like the scent in store, buy a huge expensive bottle and then don’t wear it. I think it’s easy to get overwhelmed with all the fragrances. It’s nice to just set up your list and not have to think about it.

I have not had any problems

I started my subscription inJanuary. I did some research before I added scents to my list. That way I knew I would get scents I would like. I did have one month I hated the scent, but I gave it to someone who did like it. I even had a friend sign up and we each got our free month. I like having a collection of different scents. My only complaint is that they do not send consistently. One month you get it at the middle of the month and another month it comes at the end.

I love trying new scents

I have not had the opportunity in the past to be able to buy designer perfumes. I love that I can can choose & try scents based on my preferences. The price is affordable & I get really excited when my package arrives.

Love it

I love getting new perfumes all the time. I get to try perfumes with out buying an entire bottle & finding out later I don’t really care for it. I look forward to them coming in the mail.

Scentbird

I liked scentbird unfortunately I ran into some financial issues and couldn’t continue although the amount is ok for what you get. My only recommendation would be sending out a sample book with smells of popular scents or something becauae I didn’t know what to order because I didn’t know what they smelled like and d idnt really like 2 out of the 3 I got but it’s what I picked so no blame to scentbird. I recommend this

Good way to be in the know

Since I’m a busy working and being a full time mom I don’t really have time to be searching for nice perfumes, Scentbird is a fabulous way to try the latest scents and to discover new ones. I like that there are other things to try out not just perfumes. After 2 or 3 months I chose to upgrade because I was too excited about new scents. The one issue I had was corrected and taken care of with no problem. Delivery is on point, customer service is great and helpful and nice. I do think it is maybe a bit pricey but my mind is slowly changing on that. I definitely have recommended to my co workers and friends.

Service sucks

I will cancel after my 3month ,,,, I have to pay at beginning of the month and will NOT get my merchandise till the END of the month !!!! This logic SUCKS!!!!!

Not a happy camper

I have sent a message that I no longer want your service, but I have been charge anyway. NOT HAPPY!

Its your heaven ,your happy place

Less than $0.50 per day,, comes in a tube that is just cute. I love it. It comes on time or early and if you had a busy month you forget it and what a treat. Easy to understand what the perfume smells like if you have any knowledge of perfume they list the scents that go into making it. The High notes and low notes.It is the one thing you can do for yourself that last all month or longer. Everyone should at least try Scentbird!

Perfume

I have been very happy with the perfume I have chosen. Of course I have had 1 or 2 so very that I did not like but that is why we are here trying out all different scents!!
My only complaint is I would love the monthly samples to be a bit bigger especially when we really love one!
Also it’s a bit hard to find the way around the site to be able to purchase that I was trying to purchase.
Other than that I’m very happy with Scentbird!!!

Solution for perfume lovers everywhere!

I buy a lot of perfume, I love the selections from Scentbird they always send the perfect fragrance for my taste.

I have so many bottles I never wear but I always look forward to my monthly shipment from Scentbird because I find new scents I may not necessarily find on my own. Never-mind my multiple bins of fragrance I don’t wear!
Scentbird find the unique fragrances I want to wear and I’ve never been disappointed!

Perfume Lovers!!!

I am a certified perfume hoor! I buy what I like, I buy a lot and I wear perfume like underpants. Scentbird takes care of my perfume “jones” and I can try many flavors without buying an entire bottle of fragrance. I LOVE SCENTBIRD.

Great customer service

The website it fairly easy to navigate , and there is a great selection of fragrances. I received one shipment containing a smashed fragrance and emailed customer service to notify them of the issue . The response from them was speedy and friendly and within a week they had a replacement fragrance shipped to my house . I’m definitely impressed with the quality of service I received and the fragrances are wonderful !

Thank you

I really enjoy this company. I refer it to as many people as I can. The customer service is very helpful and friendly. Thank you for everything.

like it but don't love it!

I like the conveinence of having different brands shipped to try out, however I feel the samples for the price is too much! I contemplate canceling every month when I look at my bank statement but I haven’t just yet because I do enjoy the surprise of the next scent…..

Awsome new scents and a wide variety!! Always on time!! Thank you Scentbird!!

Awsome new scents and a wide variety!! Always on time!! Thank you Scentbird

Very Satisfied!

Been a customer for several months now and have been very happy with all of the perfumes I have had in my queue, this last one I recieved would not pump so I immediately messaged scent bird and recieved a new one within a week. Can’t wait to get my next one each month.

Scentbird

I love this subscription! My perfumes come when promised, definitely worth the money.

Very Satisfied Customer

I love Scentbird! I am currently going with a 2 scents per month subscription that sends me two new fragrances from my preselected queue each month. I generally get my scents towards the end of the month.

As for the scents, I love them and I love the fact that I have a collection of scents to utilize thanks to Scentbird. I am able to discover new scents and take great considerations into purchasing a full bottle for myself, having discovered a particular scent that I enjoyed.

I feel as though Scentbird was as great investment for my money.

Haven't found a fragrance I don't love!!

I feel these are perfect sizes for the amount charged. I have enjoyed each and every item received. The fragrance on the month is always delightful.

My Fave Perfume Subscription Service!!

SCENTBIRD is definitely a great value for the cost!! I love being able to try new, designer fragrances without having to 1) Go to a department store. 2) Buying a full size bottle.

Great so far

Scentbird has been great so far. I have loved all the scent that I have gotten so far. The different selection of brands and scents are great. I like how when you click on a scent it gives you details about the scent like what season you should wear. The only thing that kept me from giving this a full 5 star is the shipping. I understand that it’s hard to ship scents because they are considered hazardous. It just stuck when I see a date on when its suppose to be get to my house and it ends up coming a couple day to a week later. A couple of days isn’t that bad but when its longer I tend to run out of my current scent and have to go a couple of day with no cologne.

love

I absolutely love scent bird. I love being able to get a new perfume every month, kudos to my friend telling me all about this website.

Really Great Scents

With the price of cologne now a days Scentbird has provided me a way to have very expensive colognes delivered to me on a month by month basis. It’s a little more than I would pay for a day’s lunch on a monthly basis, but as stated I get great scents. It is spaced at right about the perfect timing as I’ll get the new delivery right about the time my old scent is about out. One thing that kind of threw me however is, from the original scents you selected, you have to go back to the site and reselect these scents, or otherwise you may get something that you did not want. Learned the hard way. I’m satisfied.

Scentbirds Crapwebsite

Updating your profile is extremely difficult so that your monthly scent can be updated. Live getting new perfume, but hate your site because I cant navigate it smoothly to update my profile. Probably will cancel my $25 subscription soon cause it’s so frustrating. Waste of $$$when you get crap in the mail you don’t like because you’re unable to select the stuff you would like to try only due to an unworkable web site.

Awhat happen but it's this is happening I need cancel my subscription

Awhat happen but it’s this is happening I need cancel my subscription I never received February perfume ???

Leaky bottles

I enjoy getting to try different designer fragrances each month, BUT, I’ve only gotten 2 fragrances so far and both leak really bad. Most of the perfume is wasted in the bottom of my purse. I was supposed to get a moth free and haven’t seen that free one yet. Customer service sucks big time!

Leaky bottles

I enjoy getting to try different designer fragrances each month, BUT, I’ve only gotten 2 fragrances so far and both leak really bad. Most of the perfume is wasted in the bottom of my purse or on my vanity. I this it’s a great deal, if the bottles didn’t leak.

Horrid shipping

Not really a value for money, 2 scents @25$ a month that you may or may not even like that’s $300 a year. I can go to the store try the scent in person and buy myself several full sized premium perfumes that I’d truly enjoy. Not to mention actually getting the product in a timely manner! This is the worst subscription service I’ve tried their shipping takes over a MONTH! It’s 5/8/18 I’m still waiting for April’s scent…likely won’t get here till after the 20th of the month, like the previous month. Really not a great subscription

My scents

So far I Enjoy Your Cologne you Have send me

Not what I expected

Did not get what I expected… high expectations… didn’t meet them.. will be ending my subscription this month… don’t like that I’m stuck with scents I don’t like!!!

Beautiful Idea!

The acrylic accessory that holds 24 scents is too expensive. Just bought a similar one for $4.95, multi-tiered, meant for lipstick.

This is amazing!

I love this! It’s amazing! My favorite!

Love it

I love scentbird!!! I love being able to pick out different t scents every month! Makes it possible to try new Perfumes you never would have tried before! Only negative I can say is that you should make it more known that only 1 scent cost 15 cause I got the 3 thinking it was just 15 but no big deal

My scents so far

So far out of all my scents there has only been one I didn’t like. I had no clue what it would smell like, but it smelled like an old lady. Did not like it at all! Otherwise I love the product!!

Love it!

I LOVE Scentbird! I would be broke trying every perfume I’ve tried. This. Is. Genius! I tell everyone about it!

Scent bird subscription: An amazing way to discover new fragrances at an affordable price.

Scent bird has so many fragrances at an affordable price that you’d be crazy not to try them out. Each month I get a new scent which will last me the entire month, and best of all if I am not a fan of the fragrance at least I’m not invested in an entire bottle. I fully recommend you give them a try, start your fragrance journey today.

Excellence

I love the quality, prices, and being able to determine what I want and how much. I left scentbird a couple months ago because had some big financial issues. However, I came right back as soon as I could afford to spoil myself a little and it has been so worth it!

Scentbird

I love trying new things. When I’m in the department store I am overwhelmed by too many scents. scentbird lets u try too frangrances at a great price with no hassle.

I can't wait each month to receive my scent!!!

I have loved each and every scent I have received so far. I check my p.o. box daily til it finally comes ?
I love that you can sign up for the scent of the month or choose what scent you want to try!

Food for thought

All in all a great service.
I Have a few suggestions for you consideration:
1) What to do with those empty decant?
How about we return them to you for recycling & you deduct the shipping costs off our next renewal?
2).Invoices.
Could you find a way to send invoices with the packages or email soft copies of them to us .
3) Trending
You all need to update your products. There are may designer fragrances not include in you product offerings, that are already available from your competitors. I’d prefer to give you the business, yes?
4) Decanter sizes
Guys they’re way too small -go for 1oz bottles please.

Perfume is my obsession

Where do I start! I am obsessed with perfume! Scentbird gives me the opportunity to try new fragrances at a no risk cost.. I truly doucce myself in it, and the amount
You get lasts me a whole 30 days. What a great bargain for $14.95..and you can try some high end smells for that same low price! So glad I joined!!

April’s Scent

For the month of April I received Courage by Robert Graham! This has been my all time favorite!! Great scents every month!
Absolutely love SCENTBIRD!!!

Happy About My Subscription

I have been a subscriber for 6months now and I have not experienced any issues with SB. I love the samples that I have recieved so far and always get them on time. I love that SB is now offering scented candles,lotions and now even makeup! I have even bought many full size perfumes because I was able to try them first as samples from scent bird.

Satisfied with Scentbird

I have been a subscriber for 6months now and I have not experienced any issues with SB. I love the samples that I have recieved so far and always get them on time. I love that SB is now offering scented candles,lotions and now even makeup! I have even bought many full size perfumes because I was able to try them first as samples from scent bird.

I love it!

This is the beat service! I hate to shop, but LOVE to smell good. Scentbird allows me to smell fantastic withoutvall of the shopping. My wife really likes it too as I always smell great but not the same all of the time. I’m try8ng to get her to sign up as well

Review

They are doing a great job! They offer a good variety of fragrances and their customer service is great. Definitely worth giving them a try.

Never get credit for my referrals

I really enjoy Scent bird and all the great perfumes they give me always get my perfumes within the month later than I would like but I get them nevertheless. The only problem that I have is that I literally went around my office asking everyone to sign up for scent bird so I could get free perfume ..only two signed up using my referral link and are still active members but I never got my free perfumes!!!!! I’m very upset about this I worked hard to get those perfumes

Excellent

So far I am in love with all the fragrances I have received.

Love it!!

I absolutely love this subscription!! Can’t afford my Gucci Blossom right now, but w/ Scentbox I can.

Nice sample

I decided to join Scentbird to restock my perfume collection and to try new scents. A lot of these scents I would not risk buying without trying. So far out of the four scents I have received I really liked two of them. The other two I gave away. I like how you get a free month if you get friends to join. I was able to get three months free. The only thing I wish were different is the price, it’s not expensive but when doing the math it’s hard to find a perfume that comes out to $14.95. Since I am restocking my perfume selection I pay it anyways and have changed my sub to ever other month to cut down on costs.

Great way to test a scent

I first heard of scentbird from a friend, I was skeptical. But after her reviews, I decided to give it a try. I’m so glad I did. Its been awesome to sample fragrances with little commitment also to be able to have a small size on me at all times is a great treat.Oh, and I love the little dispenser.

Good stuff

Although I feel the shipping can be a bit slow sometimes, I love this product! If you have a problem they seem to get back to you quickly and want to fix the problem for you. Perfume is one of my favorite things, but is a luxury I have trouble affording since having kids, etc.. but I don’t feel guilty spending this monthly amount on myself and it’s such a treat that I look forward to every month! You might not love every scent you pick—but you’ll also find new ones that you love!

Great

So I’m pleased with this company, two out of the three products I’ve ordered I’ve loved. The one I didn’t, it’s ok, that’s what you get when you use something like this when you can’t smell it before hand. The VALENTINO is amazing and I highly recommend it. Looking forward to my new coming in soon!

Scentbird review

I really don’t find the subscription to be worth the value. I personally think it should cost more around the same price as an ipsy bag (10$) a month. You don’t get a new case for your perfume everytime, which is also a little on the cheap side that it’s not included every month. After my 3 month subscription is done, I’m canceling. Even though the perfumes are good… I haven’t received one I didn’t like. That’s the only plus.

Flawless perfect no complaints product come in a timely manner and it's simple make a list a get a new scent options is endless

perfect no complaints product come in a timely manner and it’s simple make a list a get a new scent options is endless

Did not get my free month of perfume that I signed up for.

I really like this monthly service! It is actually my favorite out of the beauty monthly services. But, I did not get the free month that was promised when I signed up. I’ve sent several emails, and never get a response. I would appreciate it you remedied this problem. Thanks Cathy.

A little bit of heaven

I find that you get what you want, not too much just enough. Then you can splurge on another one without breaking the bank. You end up with many beautiful smells or not so many good smell. Give those as gifts. Lol. I love being able to choose. I like old fashion smells. I love it.

DO NOT GET INVOLVED WITH THIS COMPANY!!!!!

Please if you are considering a subscription with this company, DON’T. Like the others have mentioned I have not received my last two months purfum, but of course they charge you and will not give refunds. You have no way to reach a person as they have NO CUSTOMER SERVICE. You leave a email and they get back with you in 24/48 hours with a generated email. They will continue to charge your account and when you try to go into your account it is locked and you cannot remove your card information. You will need to contact your bank to have them stopped. Please do not get involved with this company!!!!!

Pretty scent

I truly enjoyed my latest fragrance. Viva la juicy glace!! I like sweet smelling perfumes, and this one, for me, was just perfect!!!

Overall satisfaction

I’m am thoroughly satisfied with the service. The fragrances are amazing as well as the wide variety that is offered. My only complaint is the vials are a bit small and one has leaked before it’s full use. I would love to be able to get the bleu de chanel for men.

2 thumbs up

Amazing

Great service

I love this subscription service and think its of great value. I get to try so many new scents and really see if I actually like them as I wear them. It is worth it. Also arrives in good condition every month. Love being able to look at the notes and see what notes I really like. Each package has the notes included in order to have a physical copy.

Just 1 Thing

I’ve been happy with my subscription, until this most recent fragrance. I received my fragrance, but the top was loose and a majority of the Cologne had spilled out. I sent the email the day I received the fragrance. No response yet. I do think it’s a great way to test out different types of fragrances before committing and I have invited a couple of friends also. I’m hopeful that this doesn’t happen again.

Best investment

I have loved every scent I’ve gotten. It is so nice to get a new perfume each month. Every scent has been totally different than the last and it has helped me get out of my box of normal scents I go to. I will continue to use this service and will be signing my husband up soon!

Christmas Once A Month!

I have been very pleased with the fragrances that I have received. I love the concept of being able to purchase samples before buying the bottle. Great idea guys!

January scent of the month

This has become my all time favorite fragrance! My daughters have taken the others from me. Great way to try new fragrances!

New Customer

I’m so happy and excited about my new fragrances. Some of them I already used but others I have not. It’s great they come in small bottles which helps to decide if I like the fragrance I can purchase bigger bottles on Scentbird :)) or elsewhere??

Good value

I love it but I wish the site was easier to use

Excellent Service - Looking forward to growth!

The idea behind this service is excellent, gives us all a chance to try before you buy, or add convenient travel versions of scents we love; possibly even find something we never new we loved:) The implementation of the idea is also top notch, classy and elegantly put together, from the site to the package. The only downside, which I feel is being worked on, is the selection is somewhat limited. I find myself reading or watching fragrance reviews and popping over to scent-bird to add to my queue, and its not there, or there are only the less popular scents in the house are. I would however highly recommend this service, and look forward its growth.

I’m enjoying my new scents so far

The value is ok – but I think I would rather go every other month. I just don’t change perfumes as much as the subscription changes. And if I get one that is too strong I end up using a previous scent more and then I run out faster. This month and two months ago were some powerful scents that I just can’t wear everyday. They were scents recommended by scentbird and based on the description I went for them!

So lovely!!

It is mh favorite day of the month every time I get my little black package in the mail! This month I even got am amazing body polish thrown in with my new perfume ! I love this company so much.

Overall please

I love having a new fragrance every month. The timing is perfect! I have received one broke, however, all others have been perfect!

I love it!

I love this! They give you a sample big enough for several uses so you can really decide if you want to buy a whole bottle. You set up a scent profile in the beginning, and so far, I’ve liked all but one ( I’ve had six ). They arrive every month, and it’s such a nice treat every time I open it up.

Love Scentbird

I love the variety and the price! It is nice to try perfumes before spending a huge amount of money on a mystery smell. I don’t have a nearby mall to go smell the perfumes. When I have gone the associates at the counters act like I am wasting their time especially when I don’t buy anything. I like the size sent to me because by the time I am close to finishing it I am ready for a new scent. I do wish they came a little faster. There seems to be a slight lag between being charged and receiving the product.

Awesome!!!!

Love it

Scent-sasional!

The subscription service is a great value for your money! Only $15 to get a perfume that’s quantity is a fairly decent size amount! (A little smaller than a rollerball) Not skimpy on that what-so-ever! I also like that you can try on the perfume of your choosing (they have plenty) on your own skin (not smelling it at a counter in a mall & realizing after spending $75 and bringing it home, that it doesn’t smell quite the same on you that it did back at the store after you wore it for a few hours during your day) I’m talking about actually being able to try it on for the day (& the rest of the week) -thats fantastic!! I always feel happy seeing Scentbird’s trademark black bubble envelope & opening it to confetti & sometimes a complimentary surprise sample! (Just this month I got to try a free fruity mango scrub Scentbird now offers on their site as well) I’m definitely recommending this to coworkers and friends! I’m actually shocked that so many people that reviewed this company haven’t had a similar experience? Seems like a lot of customer service complaints (those I can’t comment on because to be fair I never had to use customer service yet so I have no experience there to base a review on)

Will not be resubscribing

Your customer service is horrible. It takes at least a day or two to get a response to a question. I find that unacceptable. I also do not like that you only give out one perfume holder for every 6 months. If I want another one I have to pay $12.??. It doesn’t cost you that much and that was the straw on the camels back. I wanted another one and felt that after 3 months into my 6 month subscription, that I should get one. I f you feel the greedy need to charge me, make it $4.99 at most. Your greed is the reason why I am not resubscribing. Plus, none of my friends or family will do business with you. Word of mouth is very important and you can find, very costly, with a bad reputation. Maybe next time you should respond quickly to your customer emails and you should never get greedy.

Going ok so far

I have been a monthly customer for 4 months. I love you get to pick out the scents and that it’s enough to last over a month. But I did miss a month not sure why and have been able to get s response why. I’m going to stay until it happens again.

Read the customer reviews and don’t put too stock in Scentbird profiles

I like the service. Overall it’s a nice way to try different fragrances without committing $85+ to buy a bottle before seeing how it wears. Trust the majority of he customer reviews if 6 out 10 say it smell like——— then it likely does. I wouldn’t put much stock in the scent bird scent profiles. Everything or woody/earthy/floral blah blah they don’t have a profile for smells like crap or old person. Service is fine profiles are meh.

Feeling pretty

I absolutely love the idea behind this? being able to try new and expensive perfumes?I get so excited every third week of the month knowing my new scent arriving soon??

Great product, decent prices, bad tracking of shipments

Love everythjng about this service with the exception of the fact that you can’t track the shipments and when you make a referral it takes to long to get to that new customer – thus leaving them with a poor initial perception of the subscription service.

Unreachable Support

Signed up for a 3 month subscription and loved the product.
However, I’ve been trying to get in contact with Customer Support for the past month. Its been very difficult and have yet to be in contact with anyone. A three month subscription as automatically turned into a six month subscription. I still haven’t been able to reach anyone to cancel this memebership. I am afraid this might turn into a lifetime membership.

Poor shipping

I am happy with the fragrances I’ve received so far. I am not happy with the shipping, even though it is free, it takes too long. Your company is asking me to review the cologne and It hasn’t even shipped yet.

Shipmeny

I have been a member with Scentbird monthly subscription from 9/2017. I have received 1st month that was delivered with my perfume selection. I did not recieve the correct item in October. In November I received the same perfume 2 times that month. Still was not my selection in my queue. December I received another selection not in my queue. After requesting via email, what is going on and why my selection have not been sent. January I didnt recieve my selection again. February did not get that was my fault I received a new card and forgot to update my billing. March, I have not received and now April is almost done and I have still not recieve my order. In my Queue I had the Kate Spade perfume in March in my queue. It has bumped to April. If Scentbird does not correct this. I will file an FTC consumer complaint, & contact my states Attorneys General. All shipments I have received is so late.

Can I get my favorite?

Service is good, and the variety is very nice.
However…
Spicebomb by Viktor and Rolph is my favorite cologne and I’m wondering why you haven’t sent me that one?

Great Scents for Low Price

I love the fact that you can try new fragrances without having to BREAK THE BANK!!!! I love the wide variety of fragrances, which.allows be to try before spending lots of money on a fragrance that I and up hating. There are two fragrances that I loved so much I plan to purchase the full-size bottle and add them to my list of “go to” perfumes. Thanks Scentbird!!!!!!!!

Great subscription service

I can’t express enough how exciting and fun Scentbird is to me! I love fragrance and love being able to try lots of different fragrances that aren’t even available in stores in my area. The price is great and I love that I get to choose what I want to try next! Highly recommend for all fragrance lovers

Not happy

Thi is my 4th month of receiving perfume. One I didn’t care for. Three scent didn’t last long. I still like that I get choices and variety. Frustrating hoping new scent que will be awesome. Thank you

Common scents

I love scent Bird.Fragrance is such a subjective thing.Some fragrances seem to react differently ,w individual chemistry.What a brilliant concept,in being able to sample some of the finest fragrances on the market,with out having to potentially make a large investment with out knowing whether or not you will like it.I have really loved everyone of the colognes I have received.I also like the card that accompanies the fragrance,as an archive into my next cologne Investment. Thank You for stimulating my senses. ?

My love of Scentbird

Every process on this order was done flawlessly! From selection to descriptions to delivery , the process is impeccable ! I have enjoyed the whole experience and look forward to trying a new scent each month!

Scents are good but.....

While the scents are high quality and worth the money, customer service and reliability of delivery is something else. The only thing that takes place on a schedule is them pulling your money out.

Delivery takes place sometime towards the end of the month even the last week.

Bottle was empty

I like the service but this months subscription arrived empty. I tried taking it out of the cardboard container and the mister fell out in my hand and the bottle was completely empty. I’m hoping for another bottle of the same but, who knows.

Other than this issue, it’s been a good service. Fun trying all the different fragrances.

Satisfied

I am completely satisfied. This program thus far is genius. Works for me and now I’m getting a decent collection

Excellent Plan to test drive until you find the fragrance of your dreams!

My experience with Scentbird has been very positive so far. What a perfect way to try different cologne until you find the perfect scent for you. I like all the fragrances so far. However, the Eight and Bob scent is a bit overpowering for my taste.

Love!!! It's so exciting getting a new fragrance every month and being able to choose the fragrance you want. So glad that I chose to use Scent bird!!

I Love Scentbird!!! It’s so exciting getting to try a different scent and relieve a different scent every month! So glad I chose to go with Scent bird!

Not a Shabby deal

Scent bird is not a bad gig for $14.95. I have perfume sent to me every other month, and its been a life saver. It a great way to sample different perfumes without having to purchase the whole bottle to later on find out, its not what you thought it would be.
Since I don’t wear perfume every day my sample amount will last about 6wks, just in time for my next scent to come in. I did have one issue with one of my scents not working. The replacement process was a little bit longer than i thought it would be, since I don’t believe there is a customer service line, you have to email everything, but non the less I got a replacement. Other than this issue, I would recommend this service.

Slowest shipping ever!

Takes way to long to ship!love the idea but never know when it will ever be here still waiting on my April scent!you can’t find out its progress like other subscriptions you just are left to wonder where the product is very annoying!!looking for a better company to order from!

Review

I would like to see more popular fragrances . And be nice if the stuff would show up on time delivery is slow and late . Don’t know if I will continue subscribing . Sentbox has more to offer and thinking about giving them a try.

The Variety I Need

I enjoy the idea of not being tied down to one bottle. Different occasions require a different feel and a different scent. Never the same with the ability to dictate what’s next

Great subscription

Worth the money. Don’t even finish one bottle in a month and I have a scent for every occasion. Wish you guys could explore the scents made by paco rabanne. They are real nice men’s fragrances!

Amazing!!!

Love Scentbird!i have been able to try new perfumes that I would never have bought before. Found some new perfumes that I’m in love with now!!!

Web site diffiuclut to navigate

I love the opportunity to try new fragrances. I occasionally want to order more of a particular product. I find your web-site difficult to navigate. I log on to re-order a tested monthly fragrance and ultimate don’t in frustation with the site ordering process.

I am so pleased with Scentbird. I have loved all the scents so far.

I have been very pleased with the scents I have received. I enjoy picking out which one I will get next month.

Apsalootley love it !!!

I apsalootley love love love the sentbird !!!! Best thing I have done with buying perfume! I highly recommend it !!! Love it

Fantastic way to sample cologne

No other way to describe the service other than to say it’s terrific. Best way possible to find new fragrances. The month’s worth of fragrance gives you the opportunity to try the scent thoroughly. You just can’t do it with small sample vials

Worth the money! So many "yummy" fragrances!

Definitely worth the money, I even upgraded so I can receive three scents at a time! These are the real deal and it’s so convenient to switch to different scents and the packaging makes it easy to take throw in your purse or suitcase for travel, which I do a lot of! Would recommend to anyone who loves to smell “yummy” as I put it, and likes to switch it up depending on their mood!

Love!

I am so happy with all 3 perfumes 8 have received so far. Definitely authentic and fresh. I carry them with me everywhere because they are so convenient, and I love the fact that I can switch up my perfume if I want.

Poor service

Other than my first month I have yet to receive a shipment on time and have run out each time due to the delays. Not reliable and you can’t call to speak to anyone. The company only wants to respond via email. Very impersonal and not customer service oriented. So if you like paying for something you don’t receive on time if at all Scentbird is for you.

Awesome!

This has been the best thing I have done! I love being able to adjust and pick which scents I want and like.

Scentbird

Scentbird is great for trying new to you fragrance without buying the whole bottle and then not like it. It’s cheap too. I highly recommend scentbird.

Quality Scents & great packaging

I’ve been a customer for almost 6 months & have enjoyed the variety & amazing quality of the fragrances available. Scentbird as a company is new and they are all working very hard to make this Good service GREAT. I LOVE IT! I recommend this to anyone that loves cologne or perfumes. There spray containers are so cool just wish they offered xtra ones for better prices. (Personal Beef) besides that tiny issue. This company rocks & I only hope they survive thrive & expanded into the future. I have recently upgraded to the 3 scents per month. Best value!! Hope this will help any potential readers to sign up because it’s truly a great service with top shelf products.

Affordable, Convenient & A Must Have

The product, the cost, the delivery and overall business with Scentbird has been great!

Frustrated and Ignored

I was so excited when I came across ScentBird, especially since you had a perfume I had been looking for for quite some time.(I had received a free sample in the mail and fell in love with it, but could not find it). Of course the price was reasonable and it’s a great way to try new fragrances without spending money until you know if you like it. I even ordered a fragrance for a relative and she liked it so she joined too.Three months in and an extra case later…I don’t receive my March sample. Something about it was ”undeliverable”. I did not move.( though I am in the near future and that makes me wonder if this is going to be a problem again) I have sent 4 e-mails..I don’t see any responses.I am a patient person but I have now also paid for April’s sample and expect to receive it within the next week..has the issue been solved? I don’t know, your customer service seems to be non-exsistent. Will I receive April’s sample? When will I receive Marchs’ sample? I DO NOT want a refund, I want my perfume…Can someone Please, take care of my issue…I really don’t want to unsubscribe…..all I want is to know that it’s been handled, when I will receive my March order and that everything is back in order.

Scentbird rocks!!!

Love scentbird since I first saw it online ads and Cable TV, was hesitant at first when they offered a discount on my first subscription of one of the cologne and I went on ahead and bought it. Disappointed with the delivery, should have got it on the day of the delivery date and not the next 2 days. Best money ever spent, monthly, will end my subscription in May When I get the last Scentbird sample. I will subscribe it again in the future. i will totally recommend this to my friends also… Keep bringing the new colognes for me to try out…

Best In The Business!!

Very good scents and even better prices!

Awesome scents

I’ve loved the scents and look forward to receiving more.thanks scent bird for an awesome service !!!

Awesome.

I have done this for four months and so far I have loved every single one of my perfumes. I can’t believe I haven’t done this sooner.

Ohmygoodnessssss!!!

I love love love getting my special gift to myself every month! I’m continuously stopped and asked what I’m wearing because it all smells so amazing! My only complaint is SCENTBIRD, WHERE HAVE YOU BEEN ALL MY LIFE?!?!?!?

Disappointed my last order came in half full

I was disappointed that I got my last sample half full, I feel it was used

Great

I actually love this monthly subscription I spend money on perfumes and sometimes don’t like it. This gives me a chance to sample it at a good price

Not So Much. . . .

This fragrance gave an overwhelming smell of gardenias. It wasn’t my favorite at all.

Love it

I love being able to receive different scents and trying them out before I buy them. I love this service!

Great

I love the fragrance and the packaging is so cute and really convenient for when I’m out and fits perfectly a cute side purse and at the same time you can switch it up don’t have to wear the same perfume .

Crystal

First off I love scent bird. I’m very upset that each month my orders are late or lost, this is becoming a total bummer to me.

Wife happy

The scents my wife has chosen met her expectations and she loves them. I have not had to deal with customer service on any issues this far. Packages arrive on time and in good packaging material. The spray bottles the scents come in are easy to use and work good. Everything so far with scentbird has been a pleasurable experience

Love the smell

I loved this smell. One of my new favorite. Making it my top choice smell. Not overbearing. I’d give it a 10. Love love love this.

?

I so LOVE this idea?I get to sample all my different choices & chose ones I want to buy..
Customer service is wonderful always there to answer questions in a timely manner ??

Love it!

Love this! Love getting something new every month! It’s an amazing little surprise just for me every month! What you get for the money you pay is so worth it! So glad I signed Up for this!

scentbird perfumme

I love this subscription. I get to try 2 new fragrances each month. I love the que and the fact I can move them around. I like that i can try before i buy!!!!!

So so.

The perfume is good quality and the bottle last about a month. The one thing I have an issue with is the shipping. It is the worst I’ve ever expierenced in the subscription service. For example, today is March 30th and I’m not expected to recieve my March sent till April 3rd! I’m already receiving emails to review this month’s scent when I haven’t even received it. Every month has gotten worse and taken longer to get. I’m almost considering canceling my subscription just vecause of how long it takes to receive.

Shipping time

I am highly satisfied with scentbird. Only downfall is the shipping.it takes 3 weeks after payment had been debited from my account to get my perfume.

????

I love the concept of scentbird, I have enjoyed getting to try different types of colognes for such s great price; that otherwise I would have never tried.

My only issue thus far with scentbird is the process of getting the cologne to the customer in a timely fashion. To elaborate, I missed my whole month of February because apparently the cologne that I chose was not ready, whatever the reason, I did receive my cologne on March 3 after I sent a complaint. My recommendation at that & still is, if the cologne that the customer chooses for that month is not ready then go to the next months que and send it but also let the customer know in advance what is happening and I think that will go along way in the customer satisfaction. Just ensure that that the customer gets the cologne in a timely manner.

Overview

I like the overall objective of the company, I feel they are still in the beginner stages of customer service.

Improvements can be made obviously but I am sticking with them until I feel different

Colognes

Hello guys,

My experience so far it’s been a great one! I just wish you could provide your services with the Hispanic communities, this is a great program. However, I just don’t see any marketing to try reach the Hispanic market.

Awful

Although I think the service that they provide is wonderful… Getting to try different perfumes. I have number besides my first shipment gotten anything on time. I have to say that I lived on the East Coast for many years and have recently moved to the West Coast. That being said I know that it does not take 15 days to get something in the mail from Georgia to California. I have no idea what is going on with the shipping with this company but it is very poor service.

Extremely Satisfied

I was very skeptical about this didn’t know of I would like the fact of ordering a fragrance I’ve never smelled before, But I am extremely happy I got the subscription I have 2 fragrances a month usually pick one for myself and one for my husband, I spoil myself every now and then and get both for me ? I love the entire process of shipping and how it’s very precise I get my perfumes on the second week of the month all the time I love how I get my tracking number and i know exactly when I’ll be receiving my order. I love Scentbird!! ♡♡♡

Good stuff

Love the cologne! Love the brands.

Never received

I cant write a review because i never received it due to they couldn’t find my address? when i updated it way before it was shipped. get this updated.

Other than that i love the other previous ones i got so far.

This is my favorite monthly subscription, it's also my only one!

This is such a lifesaver.I love the case and how i can blindly find it in my huge bag. I love that you set the que and can change it up as you need. Worth every penny!

Smell good

I’m very satisfied with Scentbird, every scent has been on point and convenient too

Thanks

Amazing

Great colognes, great price, amazing variety
I’m always smelling good and getting compliments everyday
Thank you scentbird

New me

When I first heard of Scentbird I thought sure another scam. They just want my money probably gonna get ripped off right? Well nope that didn’t happen at all let me start by saying thank you Scentbird for always pulling Threw. So Many different types of colognes I’m still finding new ones I like. Oh and I tell all my friends about and now I have 3 free months like ok for free what’s the catch right? No catch just smell but a real good smell smell made just for me

High End Fragrence for a fraction of the cost

I love being able to try a couple new high end fragrances each and every month! The best part is the low cost and the freedom to choose what you get. My friends enjoy the rare occasions when I’m feeling “generous” and give them the ones I don’t much care for. And the cases are sleek and elegant. It would be nice to get a better discount for the multiple fragrances. Other than that I’m pleased with the services so far.

Great Subscription Service

I love fragrance but can’t commit to full size product. Scentbird is perfect because I can try new fragrances without the hefty price tag. I’m in the fourth month of my subscription and I’m loving it so far. There is a wide variety of fragrances to choose from and the site is easy to navigate.

Satisfied Client

When I heard about Scentbird I decided to try it out. My first order I was amazed. The price value is well worth it. Customer service haven’t really had any issues to call Customer Service, but I’m pretty sure that’s excellent as well. The only thing tho would be the delivery it’s kinda slow the fragrance you chose that’s in your que should be arriving that first week of the month or I’ll say the first two that way you will be able to enjoy your fragrance for that month, other than that I love Scentbird thanks

Fantastic

So far I love all The fragrances that I have tried,I have yet to get one that I don’t like.which gives me the options of buying a bigger bottle if I choose to.
Thanks for the opportunity to try your service I have so enjoyed it. Barbara

#I❤️MichaelKors

I absolutely love my fragrances. I am sticking to Michael Kors’, Calvin Klein and Versace. My friends and family have even commented on my updated scents. I’ve used White Diamonds for 39 years probably, but my daughters and granddaughters said I was starting to smell “old” ? So I joined Scentbird. Everyone is happy. And my husband; his favorite is Michael Kors Sexy Amber.
Shipping is not so great. It takes over 2 weeks for my package to arrive. It’s the USPS. My package was 50 miles away on the 20th. This morning they shipped it to Eureka which is 200+ miles away?
I don’t get their reasoning.

Love!

I’ve loved every scent I’ve gotten except one! I look forward to my mail. I love that I have one tucked in my car door, purse, work bag, diaper bag, and makeup counter. I’m actually sad when the bottle starts running low. At firest I thought I would just sign up for a month or two, now I’m seriously addicted to smelling so good. Even my boyfriend commented that he likes the change up from my usual.

Scentbird

Love the selection and just enough of perfume to last a month.?

AMAZING

I have always wondered what different fragrances smelled like but it’s super expensive to experiment as they don’t take returns at high end retail. This subscription has been amazingly helpful for me to find those perfumes that I adore for a fraction of the cost to use for a bit to decide if I truly love them and I’ve fallen in love with every single scent so far. They ship quickly and there’s been no issues. I highly recommend a scentbird subscription And you’re offered the full size at a discounted price sometimes. How can you beat that? You can’t !! Sign up today

Happy

Happy with everything.

Scentbird

I was very specific in my que I wanted black orchid. I checked it 2 weeks ago. I also delete DK Cashmere. Now I’m not getting black orchid BUT SOMETHING I DIDNT ASK FOR AND DONNA KARAN CASHMERE IS BACK IN MY QUE!!!!!!!

This is getting way to frustrating to navigate and get the correct product. Please cancel my membership

Thank you

On top of this. I sent this message to customer service 3 times and got no response

Scentbird

I was very specific in my que I wanted black orchid. I checked it 2 weeks ago. I also delete DK Cashmere. Now I’m not getting black orchid BUT SOMETHING I DIDNT ASK FOR AND DONNA KARAN CASHMERE IS BACK IN MY QUE!!!!!!!

This is getting way to frustrating to navigate and get the correct product. Please cancel my membership

Thank you

Best subscription great service

By far the best subscription since the first month I’ve recommended to friends and family and they are as happy as I am.

Dissapointed

I’m disappointed with Scentbird because I always get my perfume at the very end of the momth. One time I didn’t get my December perfume until like January 7th! Other than that it’s been good.

Love Kate Spade in full bloom

I signed up for sent bird the first 2 I got were okay but was not worth it every month scent bird delivered me a new scent they picked out and I want that one from now on. I love it “Kate spade-IN FULL BLOOM”

my sentbird

I like the convince of having a sent delivered to me monthly it take s a major ease off my larger bottle perfumes. the price point is just right. the only complaint i have now would be the shipping is a little off. Some times I wait days after the actual date promised on my que. I’ve also switched all my sent’s to parfumes instead of ea de toilettewhich is much better. happy customer!!!!!

Not going to stick around

So, I have been with the company since November. I paid for the first month then got two months free. That was nice. Then I saw in mid-January they were offering an upgrade to two or three scents a month. I thought why not, I can get the scents I want faster. So I upgraded and got charged immediately for February. Whatever. Well, then February rolls around and they send my tracking information on the sixteenth. I watch my tracking information not move until the Monday (Feb 26) after the Friday (Feb 23) it was supposed to be delivered and then I emailed them. I got a response asking for my email address (the one they emailed me at) and my shipping address (the one I have not moved from since November). I gave them this information and they said, “oh, you are right, it must have gotten lost in the mail. We will send you a new one.” The next day the tracking info they had sent me initially started moving. You cannot use the same information twice, which means they had not shipped it. To add insult to injury, the package went North instead of coming South and I waited several more days to finally get it (March 3). When I reached out again I was ignored until I replied to someone else complaining on Twitter and then I got an immediate reply offering me a free case for my trouble with my next order. See they are clever, they keep you by offering you something free. Fine. I will go back to one a month and see if they can get it together. They also tried to excuse their mistake last month by saying February was a short month and had a federal holiday. Pretty sure every February is like that. My other three sub boxes managed to work it out. Anyway. I went to the website to downgrade my subscription back to a single scent per month. Yeah, the only way to do that is to subscribe for three months. Incredibly dodgy. I told them that when I emailed them again. Fast forward to now. They email me almost daily. Try this scent, buy this product, how is our service? Thanks for your loyalty. I am not sure they understand that loyalty goes both ways. I received the email two days ago that my package had mailed with a new courier and would be here today. I live two hours away from where the package originates, but that is irrelevant, because my package is still not in said courier’s possession. I expect a repeat performance of February. They really should have waited to ask for a review.

My overall experiance with Scentbird!

Very pleased with Scentbird, its great value for the money, I didn’t know much at first on colognes, but this is what I love about Scentbird, the variety! lets you try a new scent every month. take some time on what brands they offer, search for reviews….

I would like for them to keep adding new brands to there list

if your looking for a cheap way to get cologne or perfume, defiantly try Scentbird, its worth it!!

Best thing ever!

This subscription is totally worth it! I’m 4 months in and still have colon left from the first month.

Great products

It’s nice to test out different perfumes before I make a commitment.

Honesty

I think the cost is great for what you get. As someone who is very new to perfumes I think you need more examples for comparison. For example, the most popular scents I buy are the cheap ones from Victoria’s Secret, if you had those as “ones you have enjoyed before” so I know what is my type would help a lot. I know as a company it’s very hard to make everyone happy, so maybe have a newbie section with the cheap stuff as examples? I love this business idea all together though!

Love

Love. Love scentbird. All the scents are wonderful.

Wonderful!!! Love it!!!

I love it so very much!!!

Everyone should try it!

Love scent bird! So far best subscription yet! I would love to see more scents being offered but they have really great ones! It’s supposed to be a months worth buys it’s way more in the bottle!

In love with!

I love this subscription monthly, they send me delicious aromas that every day I fall in love with!! Definitely worth subscribing ? #Ilovescentbird

Love them

Love that I can choose from female perfumes one month and choose male cologne the next…

Not very satisfied.

I haven’t really liked any of the scents so far.

Best gift ever

I received Sent bird as a Christmas presant! I love getting this gift every month. I love getting a new sent every month.

More Variety

This is a very convenient service and I love being able to select the perfumes that I would like to try out, I just wish there were other perfumes that I like or have been wanting to try out such as Jimmy Choo, Flowerbomb and Miss Dior

Love scent bird

I really love my subscription here! We just need Marc Jacobs decadence lol

Love this site, and fragrances!

I absolutely love this subscription. If I love the scent I can order more, and if not I dont worry aboutit because its just a sample.
New fragrances every month, I’ve grown quit a collection and can dress for any mood. Best thing I ever invested in, for as little money I get a great quality product.
?

Great Value for Money/ Customer Service Needs Work

My 30 day supply normally lasts longer than the 30 days. Maybe I don’t use as much as the average person (although I don’t think this is the case, I really enjoy getting a new scent every single month. I did do an external order outside of my subscription and sadly the tracking details provided were not correct, I was unable to track my package, however I did receive the order. My major qualm with this service is there is no phone number to contact customer service and the email option is not efficient. I didn’t hear back from customer support for 72 hours. And then it was only to ask for more information which I had already provided, so I am pretty sure that is a bot responding to those emails initially. Then no one really helped me in the end. I love the service and the idea which is why I gave four stars, but if this was based on customer service only I would definitely provide negative stars if they were possible.

Scentbird is awesome

I love Scentbird the subscription is an awesome value for the price shipping is great and customer service is really helpful i will continue to get Scentbird as long as I csan

Michael Kors Sexy Amber absolutely love it!

I LOVE this scent. It’s so subtle yet very obvious. Smells delicious!

Love my Scentbird!❤️

I look forward to my Scentbird sample every month with baited breath! The fragrance repertoire is excellent with so much to chose from! I have fun selecting and rearranging my monthly selections and watching for the mailwoman to deliver my package! Keep up the good work Scentbird……you Rock!?

Perfect amount for any month

This is cool. Iv been usen my little bottle almost every day. And still have a little bit left.
My girlfriend loves it. I think this is how I won her over thanks sentbird.

Great way to try new scents.

I think it’s a wonderful way to expand your scent collection and knowledge about the different scents and the way they smell on you for whatever kind of mood you are in!

Scentbird is amazing!

I’m currently getting 3 scents a month which ends up being $37.80 total which is a great price for name brand scents & especially the amount you get per bottle. So far my experience has been fantastic. I recently contacted their customer service for two separate questions & had immediate response. My questions were thoroughly answered & I was also given a free purse spray holder thingy. Also a lot of the scents I’ve ordered because I haven’t but wanted to try. And out of about 15 scents (including 2 gifts sets) there’s only been 2 that I’m not loving. But they have all been my choice. So yeah this to me is a great box subscription

Sweet Essence

I like it, don’t go out much so I’ve got like a collection going, I like the sweet scent and there name brand expensive s its worth it!

Total Ripoff!

These jokers ship orders the cheapest way they can. Their customer service even explained that they can’t handle their growth. Think about this. They take 13-14 days to mail a 1.7 ounce order that cost them a postage stamp! They throw your order into a thin bubble wrap that obviously does not do the job. I found a much better, nicer, and more reliable company called Debonair Scent!

Love the products

I love the website and the ability to sample before you make a large purchase. The products are great but my only issue is It is advertised as 15$ but monthly 16$ comes out of my account. Not a big deal one or two times but It adds up.

Review

The price is a little much but I like being able to try new scents

My experience with Scentbird

I have enjoyed my experience so far. Delivery and packaging has been good I waiting excitedly every month for new delivery. I am a musk lover and picky about what scent I wear so was Leary but have not been disappointed with my experience so far. Customer service is friendly and helpful so I say thank you for the experience so far.

♥️♥️

Absolutely love it!

New fragrance was terrible

Please don’t just send Fragrancece out. I would like to pick my own or at least review the scent before you send it.
Thank you

I make payments, but don't get my perfume...

I signed up in November 2017 and have made my monthly payment up until now. Out of those 5 months, I have only received ONE perfume. I received my November perfume and I loved it and was excited to countinue with my subscription. I have tried emailing and contacting Scentbird several times (more than 3). No responses and there isn’t a number to call that I have been able to find. I’m sure it’s a great service for the people who actually receive the product they pay for.

Not sure Scents matching the perfume

I noticed that when I find a perfume that I think smells really nice then I put that perfume on my list to try out a little more the scent is not matching the perfume in store. This is going to be my last try/test with this up coming scent being sent to me and if I am still feeling the same way will cancel my subscription. A little disappointed.

I Love it! ♥️

Great experience, great name brand fragances i love receiving my pakage every month!

Great for the price

All in all this product is great for the price, delivery is always on time, great customer service. Thank you I would recommend to any man or young man who enjoys nice fragrances.

Thankful i found this!

I’ve only been subscribing for a few months now but its enough to know that the price for the amount & quality of perfume is awesome! Everything runs like clockwork on Scentbird from payment to tracking updates to delivery. Haven’t needed customer service yet & hope i never do! No complaints from this gal here! Love it & can’t wait to try ALL the products on here!

Horrible

Horrible in every aspect. I was charged for $15 feb first and over a month later have not received my product. They keep telling me it will be on it’s way but the tracking # was created feb 24 and still says it’s waiting for product from supplier 10 days later. My next step if placing a fraudulent charge with my bank for this company. I would never trus anything they tell you.

They need a different method of shipping out the products.

I’ve been a member since November and the quality of the fragrances are great, my issue with them is the methods of shipping and the time frame vs how quick they take the money. Don’t send a email asking me to reveiw a product I haven’t received yet. Honestly the reason people have a problem with scent bird is they are quick to take your money but not so quick to send the product. They take my money at the beginning of the month but I don’t get anything till the next month or the very end of the that month. If that would change, there’d be a lot less complaining.

WOW! Not what you’d expect, it’s better!

I wasn’t sure if the perfume was real or fake, it’s real plus it comes in a cute case and easy to use! Love trying new scents every month without having to pay the high price just to try it! Reasonably priced, you’ve gotta try it!

Scentbird Subscription

I love this company,what a great concept,i love trying A different scent Every month,its so awesome,if I hear of a scent that someone loves but I don’t know if I’ll love it, I just put it in my next month to try and it’s that easy… I had a little trouble with customer service at first but they seemed to fix most issues!!! Definite thumbs up!!! ???? #SCENTBIRD

Shipping Problems

My perfumes are great when I get them!!! I still don’t have February. Please fix your shipping problems!

Scents I would have never been able to try on my own

If I would try and buy some of these beautiful and tantalizing scents; I would never have been able too. Thanks to Scentbjrd I am able to try as many scents as I like for a few dollars! Thank you Scentbird!!!

Truly amazing -haven’t been disappointed yet!

The subscription is perfectly priced! Delivery is always a nice monthly surprise, the smells have so far all been hits. Even one that at first I was like okay that’ll maybe go to one of my older children.. they can bring it t smell fresh after PE.. but then I sprayed it and wore it for a little bit and FELL IN LOVE #ScentsChangePerPerson.

Worth the hunt

If your shopping for a new perfume as I am it’s perfect. It really does last about the month. I can tell when I really like one because it’s gone before the months end. But it’s fun for a change up

Leakage

I purchased two bottles that both leaked and all perfume wasted. Really sad about it.

Great Concept

Great way to try new and scents. Packaging is stylish and purse friendly. I had an issue with the packaging but it was promptly resolved. My only complaint is that shipping is quite slow. I ordered two gift sets two weeks ago which haven’t delivered yet. Other than that, I highly recommend.

Not pleased

Have not received any of the perfumes that I have requested. I keep getting ones that are not even anything I would ever choose. I have tried to update and it apparently is not getting to the people that send the fragrances. Very unhappy!

Lovely scent

I have been loving all the scents I have gotten so far. They are different than what I am use to. I love that. I love the fact I can try a new frangrant every month. Thank you again.

Fun subscription

It’s nice having nice perfume all the time in a way I can afford it. It’s nice too getting to try different fragrances. I love this subscription.

Happy I decided to try it

My Best friend is subscribed to Scent bird and told me about it (and she loves it)…. I haven’t bought perfumes in a long time cause a lot of them tend to give me headaches after wearing them for a few hours so I just gave up but thankfully Scentbird is super inexpensive and I get try out different scents to see if I can wear them without the headaches and whether or not I like them enough to buy a full size bottle… so far I love 3 out of the 4 I have chose

good

I had one problem where my perfume didn’t even get sent to me one month. But once i contacted customer service, it got taken care of immediately. My perfume came within that week, so that’s a plus. Great service. I love the idea of sampling perfume before i buy it, i wish i would’ve thought of this idea!! Love it.

Review of a great company

Ever since i began my journey with scentbird it has been great. I received my package each time and was pleased. I called customer service and they responded with an email to give me details on my order. Keep up the good work.
Thanks
Steven moses

Fairly happy

Delivery has been great, variety good, a couple of them were no where my style. 2 out of 4 not too bad. Would rather been more my liking.

Love it

I love Scentbird, I just wish it gave me better updates as to when it will be delivered. I’ve been signed up for 4 months and only received 3 Colognes so far. Maybe give a bigger bottle here and there. All in all, I still give 5 stars, yummy smells for a great price.

Disappointing From The Start

Value: 0 stars. There are less expensive options with a nicer product, not just a cardboard box and no case except for your initial order.
Packaging: No thank you. The last package I received my cardboard box absorbed all of the perfume and bottle was left empty. Surprise! Nothing like paying $60+ for 6 months and getting late packages and no perfume in the bottle!
Customer Service: Pass. I have reached out several times. Once, their special they had going on-late response. Another time about a late package-no response. Sent another email about a late package-delayed response. Most recently, last week or so I reached out when I received an empty bottle of perfume-still no response. I also reached out on their website to cancel my subscription and get my money back. Nope! My subscription is canceled but no word about getting a refund.
Refer a Friend: Never. I have never treated myself to something like this and what a disappointment. As a hard-working teaching woman and mother of three, I just wanted a nice treat that made me feel a little more feminine. This was the wrong avenue for that, which is too bad because what a great idea and I will say they have some great scents. Ideas are great, but, execution is everything.

Kept charging me

I pre paid for a 6 month subscription, I was sent one perfume a month. All of them that I either trashed or gave away. None of them were the least bit pleasant, yet they were chosen for me based off my profile test. I thought since I had ore paid six months, it would discontinue after then, or at least let me know when my subscription was ending to ask if I’d like to renew. It just charged my credit card $80 for an additional 6 months with no courtesy reminder or anything. Never asking how I’d like the product or service, just charged me. I tried to contact someone to no avail. So I emailed them and no response after two weeks. So I disputed the charge with my credit card company. It’s still under investigation. This company has terrible customer service, they just hope you forget or didn’t read the fine print, which I may be guilty of both. They don’t care if you are enjoying the service or product. Be careful when signing up. Don’t think that if you opt to pay up front instead of monthly, that you’ve gotten yourself out of a reoccuring contract.

SCAM

Signed up for 3 a month at $35 and so far a month later still nothing has been sent. I have sent 20 emails to them and every reply is “We will look into it” I am going to my bank tomorrow to file a fraudulent charge form!

THEY WILL NEVER LET YOU UNSUBSCRIBE!

My first delivery was a really awful scent that no one around me ever said its good. They even asked where did I get such a bad-smelling perfume and why did I buy it? So I did some research and found out that they said we can “customize” the perfume we would like to be delivered the next month. So okay, I picked my perfume preference for the next months and was excited to wait for it to be delivered. Guess what? The second perfume came out different as what I requested and I logged in to find out that the perfume I requested was “out of stock” so they just sent me another really really bad scent. Even worse than the first one. So I was ready to unsubscribe but I gave it another try. I requested another one and hey! They said they are “out of stock” AGAIN!! So instead they sent me another random perfume which totally off my preference and wasted my other $$. I tried to find unsubscribe button but never find it. I finally emailed them to unsubscribe and they replied the next day asking the reason why, so I replied and explained my situation there. Its been a week now and I never received any reply from them. Sent another follow up email to them but still no response. DO NOT FALL INTO THIS TRAP! There is no way to delete your saved credit card as well, so they will keep on charging like its their Dad’s money! I have to find another way to free myself from this bad scam!

do not buy from scentbird!

Like many others have stated, I paid for my order, funds were taken out of my account, but nothing was ever shipped out!!!! Scentbird is a scam company IMO I have read way too many issues with their customer service and business operations. I had to call my credit card company to have them block future charges, and put in a dispute for the charges on my card. I am really really disappointed with scentbird. After doing some research, scentbird is the most expensive way to try cologne. I went into JC Pennys and they have a men and women cologne and perfume kit where you try 16-20 small bottles and you have a redemption card for a full bottle. I have had some friends that ordered and did receive their products from scent bird but they would never let them cancel. My buddy told me good luck getting in contact with them. He said you need to call your cc company because when you sign up there’s no way to cancel. I wish I would have never messed with scentbird, and I hope this company gets shut down!

Really Bad Service

I never received my December fragrance and customer service just told me to be patient. Now its almost two weeks into January and I still haven’t received it but of course they charged me for it.
I cancelled my subscription

Perfect for those who like variety

I love this service. I’ve been subscribed for maybe 2 years now. I like the option of trying new fragrances. I don’t wear perfume often, so the samples last forever. I don’t always love every scenr, but it makes Me so glad I didn’t commit to a full size bottle! This service has helped me realize which types of scents for me and which don’t. I’ll remain a subscriber

Awful Customer Service!

This company has the worst customer service I have ever seen. Every time I have a problem, I have to send multiple emails and they never get back to me to fix it. I ordered a gift of perfume and a new case for a friend for Christmas. I ordered it the first couple of days of December. It is now Dec. 26 and not only have I not received it, but now I go on the website and it looks like they cancelled my subscription??? They never indicated that they would not be able to get this to me in time for the holiday. I have tried to get in touch with them many times but all I get is an autoreply and nobody gets back to me. At this point I am furious! I The website is very disorganized and they have no phone number…how convenient! There is no way to speak to a human being. If you are thinking of joining, DON’T.

Authentic Scents that Decide

I LOVE ScentBird! Being a 2 year customer, I have found my signature scents for just about every moment in life…?. The price point is reasonable for the amount you receive which can last quite awhile. Two sprays a day is all you truly need. Customer service is great and they have always responded promptly and sincerely to my needs. Trying them out has introduced me to this new world of fragrances that I didn’t know existed. I am now a long time lover and a permanent customer of ScentBird.

Bewildered

Personally, I have not experienced any issues with Scentbird. I have been a subscriber for about two years and have never been disappointed with either the service or the fragrance I received. Having read prior reviews, it appears that the company has a long way to go. There are far more negative reviews than positive. Had I read such reviews two years ago, I would not have subscribed; however, I have no plans of cancelling my subscription. As I said, my experience has been a positive one and I hope it will continue in that manner.

Not perfect but still the best fragrance subscription service

I’ve tried three other fragrance subscriptions over time, and Scentbird is the only one I’ve stuck with for any length of time (I’ve been a subscriber since late 2014). I like that you can skip months and select your fragrance so you know what you’re getting, with a huge selection of both designer and niche fragrances. I have had a few issues with fragrances not being sent or lost in the mail, but Scentbird has resolved my issues and provided complimentary perfume or extra cases to compensate for the upset. Their shipping timeline is quite slow, and I think my satisfaction would be better if they didn’t wait until the 3rd week of the month to ship out your fragrance when they bill you in the first week. Though this particular subscription gives the subscriber a lot of freedom of choice, which I appreciate. I also take a long time to finish the fragrance- they do last a lot longer than a month for me and the amount you get is definitely a great value for your money, especially if you’re purchasing niche fragrances.

It's been a good run!

I have so many subscriptions to monthly clubs, having one for cologne was the best idea ever. With every good experience, there are bad ones. I’ll just list off my Pro/Con items.

Pro: -New scents every month (I get 2 monthly)
-Perfect size for gym bag, or travel
-Try new scents, go full-sized with what works

Con: -Tracking is very questionable, if you get a shipping notification it doesn’t actually ship for a day or so after
-Scents you don’t like you can’t send back to trade out for one you do
-Full-sized bottles are still as expensive as retail

In closing, I really like the service (going on year 2) but it’s the nit-picky things that make me say “I’ll cancel after these next scents come in.”. Fixing the shipping, and being more attentive to customer concerns would help with my final decision. Try it for a month or two, decide that way.

Never a bad experience

I have been with scentbird going on four years. I have never had an issue with them sending the product or having low quality products. I have found some really unique fragrances without having to spend huge dollars until I know I like it.

That's Scentertainment....

Scentbird…. if you’re on the fence about joining a monthly club, GET OFF OF THE FENCE ALREADY and give SCENTBIRD a try… Nothing really to LOSE, because you may cancel orders anytime. What IS Scentbird? –it’s a monthly subscription service that will send you a small vile and dispenser containing a 30 day supply of an expensive cologne or perfume that you are curious to test drive, and a very affordable price instead of doling out hundreds of dollars on a bottle of cologne that smelled great in the store, but just wasn’t “you” the minute you put it on for the first time at home…. Give them a list of the scents you wish to try (they have literally 450 ever expanding brands to choose from…. or let THEM send you things they hand pick themselves—following YOUR specific “likes”…. Variety is the spice of life, and variety is what Scentbird has in SURPLUS. Trial sizes so you are not committed to a bottle that costs a Benny. Service is fast, polite, and above all….AFFORDABLE for the man or woman who wants to make an impression, but smart enough to save a few scents. Give Scentbird a try. I am VERY GLAD that I did.

Love scentbird

Love scentbird. Great idea. Please make your service website more mobile phone friendly. As it stands right now, the website is difficult to operate from my smart phone. It took months to get into my account even though I contacted your staff about the issue. Finally I can get into the site. Now I can’t manuver my queue. I used to be able to, no it’s impossible. Please please make your website more user friendly. It’s the worst one I have encountered EVER.
Thank you.

ive not had too many complaints

ive been a member for two years now and i havent had too many issues. the samples are more than enough for me and i still have many that i havent finished so its worth the price for me. the scent lasts long enough for me more so since i onoly spray them on my clothes and not my skin.

the only gripe i had was that i missed two month which were paid for last year that i never got but thats it.
i can understand the wait time since it says it’ll take a while for replies so i dont worry about it too much.

im happy enough

Stay away....not worth the try

Got a subscription to try this out because it sounds really cool! I received my products as promised, and no issue with the quality. I decided I didn’t want to pay every month so I cancelled my subscription…..or at least that’s what they told me. I received an email from an employee stating my subscription was cancelled. A month later I was charged. I emailed them (because you can’t call) and they said they would correct it. Haven’t received my money back, and I was charged a second time after cancelling. I emailed them again, and I received an apologetic reply but still haven’t received my money back.

Scentbird is shady, don't give them your payment info or you'll regret it

Scent Bird is officially one of the shadiest companies I have ever done business with.

First of all, they do not allow you to review their full inventory until you enter your payment information into their system. I did just that, and was immediately disappointed with their sub par fragrance offerings. I then noticed that they charged me for a subscription that I did not sign up for.

No problem, I will just not put any products into my queue and cancel my account to get a refund. I check their FAQ and they include a link to their account page where you can supposedly cancel. Problem is, there WAS no way to cancel in the account page.

I immediately emailed them and asked them to cancel my account and issue me a refund since the box hadn’t shipped out. I got an email in return the next day that gave the same instructions listed in their FAQ “Click the cancel my subscription link on your account page”. AGAIN, this link does not exist on their account page. I responded with screenshots proving that the link did not exist, and was super confused when I got an email saying my first box had shipped. Again, I never put a product in my queue, so there shouldn’t have been anything to ship. I suspect they did this to avoid having to give me a refund.

It has now been 10 days since this all started and they still haven’t cancelled my account and I haven’t received the box they supposedly shipped. I just filed a chargeback with Paypal and am hoping they give me my money back.

Long story short, screw scentbird. Don’t give them your money.

Disappointed

Fragrances did not seem authentic. Ordered a fragrance I was familiar with for first shipment – definitely was not the fragrance I knew! Gave second shipment a try – fragrance was nice but did not last – poor quality. Requestef to cancel via email as required…no telephone customer service. Clearly dealing with automated canned responses – so really no customer service provided! Email responses kept asking for information already provided. Directions on how to cancel were incorrect. Kept referring to “cancel subscription “ button which did not exist on website. Process should not be as complicated as it is made to be. Feels like it is done to cause customers to give up trying to cancel. Poor business practice. Cute novelty subscription but not worth it. Would not recommend.

SCAM SCAM SCAM!!

STAY AWAY!!! If I could give a negative star rating I would!!! The idea is amazing, but execution between payment and delivery is unacceptable. You basically get charged 2-3 months in advance before you receive one fragrance, IF and I mean IF you receive the fragrance at all. The first one comes very quickly to trap you, after that you’ll be waiting and waiting!! Getting fake shipping info that your scent will arrive on the 25th of the month….lies!!!!!! Oh and dont try to contact anyone, unless you like corresponding with BOTS via email, because they dont have a contact number!!!! I’m still waiting on my second fragrance, I signed up in Sept and its almost Dec, where they do that at????!!!!!! Do yourself a favor and steer clear of Scentbird!!! Not worth the trouble of wasting money, for some little ass vial that doesn’t even last the thirty days they claim. If you want to sample a new perfume, you’re better off getting a free one from Sephora!!!! If you like the fragrance get the actual bottle and not some crafted bullshit they put together in someone’s basement!!! CANCEL YOUR SUBSCRIPTION IMMEDIATELY!!! Not worth it!!!

Slow Shipping and product poor

It has been an ongoing issue with the product not arriving until late in the month. In October I never received my product. On Nov 6th I notified Scentbird that I never received my cologne (Typical as the product is billed in the beginning of the month and never arrives in a timely fashion.) I was informed that the product would be sent out again and should expect a tracking number within 3-5 days via email. Its now 13 days later and no product or tracking info. You have no telephone number to contact someone, should have expected the quality of your company would be poor. Also not impressed with the product sent out. I compared the sent product with an actual bottle from the store. Every one of your colognes wear off within an hour, while the confirmed actual product would last several hours, if not the whole day. You are a scam that will be out of business soon if you don’t address the numerous complaints that have already been filed against your company.

TERRIBLE CUSTOMER SERVICE!!!

This company has the absolute worst customer service I have ever experienced!! I joined and paid my subscription two months ago and have yet to receive a product, when I contacted customer service they didn’t respond for a week and when they did it would take them a day in between correspondence. The rep was short and very rude, she asked me what scent I wanted because the one I picked was out so that’s why I never received a product I paid for….I went to my account to choose another scent and she has deleted my account!!! When I told her I could not see the scents because she had done so she told me I needed to sign up again paying another $14.95 fee!!! I told her absolutely not I no longer wanted the subscription and wanted my money back to which I have not received a response! I will be reporting the charges as fraudulent and I hope the company gets slapped with a law suite.

90% BOT replies to your concerns

Be forewarned to check your queue frequently to see if it’s been changed not because you changed it but because some scentbird Fairy changed it. Also if you do decide to upgrade to another subscription (that they’re constantly shoving down your throat) know that when you decide to do it, you’ll be charged that day not on the next billing cycle which every other company does. So you decide on September 6th, for instance, “yes I’d like to upgrade to the two perfumes a month deal”, you will be charged on September 6th for the October subscription that won’t be mailed out until at best October 23rd and they might get it to you by November 3rd. Make sense? And when you bring any concerns to scentbird you automatically get a bot reply by email. And expect at least a 3-day turnaround to maybe get a human who is just as useful as a bot. They could literally put the small container in a USPS envelope and have it arrive within a few days instead they use DHL—>which means it changes hands and this tiny product takes minimum 10 days to arrive. Time tho look for another provider.

Worst Ever!

I have been/was with Scentbird for merely two months and yet experienced numerous issues with this company. The first month, I was charged three times and contacted their customer care only to get a measly reply of “we are sorry, we will request a refund and submit it to management for processing”. Mind you, Scentbird doesn’t have a phone number or support via chat. So you are left with emails back and fourth and waiting days for a reply- if you get one at all. I did finally get a refund, not a full refund on what they owe me though. Second month I failed to get my shipment and continued to contact customer support 7 times with no response for over a week! They don’t care about their customers nor do they resolve issues promptly or efficiently. This company needs to be shut down immediately! I reported them to the BBB and cancelled my account, but still feel ripped off as I’ve lost money in trying this company that seems like it has a good idea, but needs to be seriously renovated.

BAD company

I am completely disappointed in this company they used my card info to order me something without my consent, this is completely disrespectful and they gave me a sub for a month without me knowing………..save your money and DO NOT ORDER FROM THEM!!!!!!!!!!!

NEVER SUBSCRIBE

This company is a complete scam. Just like everyone else said, first month is fine they send you the cologne and it smells decent but doesn’t last. Then they charge your card super early in the month and they don’t send anything for a super long time. They sent me a tracking number email which does not work and claimed they sent it. I don’t believe they ever did. Their customer service is a complete joke. There’s no way to talk to anyone. I’ve emailed serveral employees and they never respond. Avoid this nightmare. This company is a complete joke. It sounds like an awesome idea but it’s a complete headache and not worth it what so ever. Would never recommend. This company is a scam. Don’t waste your time or money.

Don’t sign up

Been a member since February 2015 and never had too much of a problem. I was excited to see I could upgrade to receive 2 vials. Low and behold, they charged my account 4 times and all 4 upgrades were pulled out of my account on a Saturday. Can we say Bank wasn’t open.
Had to file fraud charges with my bank.

Never will order from again and the cancel subscription button mysteriously has disappeared.

Not worth the price!

The scents are DEFINITELY not like the originals. With my original I can spray it on my wrists and neck in the morning and am smelling it throughout the day. With the (supposedly) same fragrance from Scentbird I spray it on and #1- it’s not as potent at first and #2- after only a short while I sniff my wrists and it’s barely there. Not happy! Obviously these fragrances are watered down or they add alcohol to them. Not a good deal when basically you’re getting a tiny bit of body spray and NOT perfume! I’m canceling for sure.

Don't waste your time.

Don’t waste your time subscribing to this service. It’s great in theory, however, their execution is terrible and their customer service is even worse. I subscribed in August because I was offered a free bonus scent. The first subscription scent arrived within about a week and the bonus scent shortly followed. I haven’t received any scents since (mid to late August)…they completely skipped the month of September. In addition, I placed an order on September 17 and was billed…it’s now October 4 and the order still has not shipped. I’ve now contacted Scentbird customer service 4 times via email to try to have this issue resolved with no luck. There doesn’t appear to be an available customer service phone number.

The first two times I contacted them, they didn’t even read my emails and sent a generic response asking me to confirm my mailing address…which I’ve confirmed 3 TIMES now, even though it hasn’t changed.

I spoke with a friend who confirmed that she canceled her subscription due to a similar experience. Her scents either arrives late or not at all. Save yourself the time and headache.

Thieves!!!!!!

I want to give them negative stars! This company has been charging my credit card for 14 months! Over a year ago I signed up ajd never received any perfume. Three months passed, I attempted to contact them. Only through email because they don’t have a phone number. Scam!!! I emailed them to cancel my subscription, all you get is electronically generated emails that say nothing to address the issues you email them about. I never look at my credit card statements, I just pay the bill. Today I find out they have been billing me for over a year!!!!!! I have a fraud case going with my credit card. I’ve sent them threatening emails at this point, there has to be something we can do???? They are robbing people!!!!!

I HIGHLY RECOMMEND NOT BUYING FROM THIS COMPANY !!!!!

To start of I was intrigued buy a scent my co worker was wearing and asked where she got it from. She went in to tell me about Scentbird and how it works. Later that day I went online and researched the site and was more intrigued. Before I proceeded to order i read over the shipping policy which i was comfortable with so I subscribed to their services around the beginning of June. My card was charged on July 5th and i received my first order on June the 11th. I was good until i open the package and seen how literally they barely give you enough to last to the next order. I was somewhat dissatisfied but decided to give them a change still. Here it is my second month my card was charged on Sept 5th, so i expected my order around the same time as before. The order never came instead i get an email saying due to Hurricane Harvey they will be having delays getting orders out and to be patient. I then emailed them back letting them know this is an inconvenience and I am patient , but when it comes to my money and they was not patient when the drafted it from my account and since i had to be patient and wait for an items that barely worth the price and the quantity compensate me for my inconvenience. I rudely got an email back about the shipping process from the first rep Kayla Anderson. So I responded that this was not the best business practice nor a way to treat customers. I then got another rude email about explaining the shipping process again from a Jane Kostyleva. Again a big contradiction because they are out of the time frame they provide. So I replied letting them know how unhappy I was with their service and product and that i would be canceling my subscription. I did not plan on writing a review until i woke up this morning with a email that immediately insulted my being from a Jane Kostyleva stating “If you’re charged on the 5th of the month, your shipment will ship around the 3rd week of the month, arriving at your doorstep 5 to 10 days later.” in bold print. Today is September 20,2017 my card was charged on Sept the 5th., 10-15 days from that is the 15-18. The third week was from Sept. 11-16… So me being the a college grad my math is quite on point.To add insult to it more she added “If you have not received the tracking link for your order by Friday, please let me know so that I can check on this for you.” At this time I don’t want you to do anything thing but run me my money back. I HIGHLY RECOMMEND NO ONE ORDER FROM THIS TACTLESS UNPROFESSIONAL DISTASTEFUL NO QUANTITY PROVIDING RIP YOU OFF FOR YOU LOVE OF PERFUME COMPANY.. YOU WOULD GET BETTER SERVICE ORDERING THRU ALIEXPRESS…

I did not have any issues

I am not sure why so many people have had issues with Scentbird. It’s really unfortunate to read these reviews because they have been nothing but great to me. I have had scentbird a year now and I have never run into delays and when a delay was even expected, I got an email regarding the POTENTIAL issue. I even unexpectedly got a surprise perfume holder for FREE on my birthday with a new scent. I absolutely love Scentbird, maybe they are just trying to become more efficient or maybe these naggers are not computer savvy and do not know what they are doing when ordering. Scentbird should not be scrutinized like this. Keep up the good work SB!

The worst!

I received this as a birthday gift and I’m thoroughly disappointed. They keep sending me very similar perfume scents by the same manufacturer. When I called customer service the woman I spoke to had a bad attitude. I would never recommend this company

Expect them to STEAL from you!

Wish I could put a zero for review – on June 12, 2017 clicked on an email link to scentbird from one of these beauty magazine blogger – signed up then saw it was not as described went in immediately un-subscribed/canceled. That should have been the end of it but on July 5, 2017 received a package from scentbird checked my account realized they charged my account June 13, 2017. So gross when companies do things like this!

Terrible Company Plain and Simple!!!

Ill keep it short and to the point…..I placed an order on 5/12/17 and recieved an e-mail stating it would ship by 5/25/17. By 5/28/17 i still did not get a tracking number so i wanted to call customer service to see if it had already shipped but to my surprise there isn’t a customer service number or ANY number at all to call which at this point knew something was off. I emailed them stating my problem and they emailed me back saying “sorry there was a glitch in our computer system and we will send it out in 7-10 day and you should get it about 5-7 days after it ships” so if it took the full 10 days to ship and 7 days to recieve it it would be a total of 17 days for it to get to me!!! my auto payment would lapse and i would be charged for the next months shipment without ever getting the first one!!!! i saw other reviews online stating that they always use this excuse or “the package must have been lost” excuse. I emailed them back to say no thank you please cancel my order and cancel my account. At this point they stopped responding to me completely! no refund, no product, no return email and i can’t even delete my card on the site. i had to call bank of america to refund my money and order a new debit card. This company is either a scam or terrible at business! if you are looking for a similar company that has WAY better customer service and shipping try luxury scent box.

Watch your credit card!

Clicked on an e-mail about an offer and they automatically signed me up for a subscription! Once I found out, I cancelled within minutes! A few weeks later, I get an e-mail telling me that product has been shipped – A product I didn’t put in my cart and they still charged me!

Slow Shipping

It’s nice to get a sample of perfume every month. They charge your cc on the 5th of the month, but they ship between the 15th and the 18th .So you don’t receive it around the 25th. I’m thinking about canceling my subscription.

Its A WASTE HONESTLY

I paid the first month is was only 15 bucks but I neve4 got my colonge. I thought maybe it was late, the tracking number was a fake made up num. I mean its only 15 but come on. Your better off buying a whole bottle it last longer then the little sample they charge for. They dont even have dior or any expensive colonge.

Awful

They are awful late deliveries , poor customer service.. Run dont walk in the other direction

Horrible

I subscribed on April 13th added like 60 perfumes on my “list” kept checking the website and finally it said my perfume was to be sent out on the 25th. It never got sent out. I emailed them I got a response asking me my address, but I included that in my email they responded to. What a joke. No response yet and its been 3 days. So basically I paid for nothing got nothing. I’m unsubscribing or canceling my card one of the two.

I didn't complete my transaction. I never hit confirm and they sent me a perfume anyway. I had to text them, because they do not have a telephone number. I returned the perfume and paid to have it shipped back. I asked for a refund and they said no refunds!!! So, now I am out of the perfume and the money!!! They absolutely do not care. I will never shop online again. This is the eorst customer service ever!!!! Think and read before you join.

This is the worst customer servive I have ever had!! No tele
phone number to call, red flag. I started to get this, but I never hit the confirm button. I changed my mind, because I hate auto drafts. They sent me the perfume anyway. I was shocked. I mailed the perfume back and had to pay shipping cost. Then I asked for a refund. They said no refunds!!! So, now I am outof the perfume and the money. They absolutely do not care!!!! This is not right or fair. Read and make sure you want this every month, because as soon as you put in your card number, they grab it and roll with it. Very pissed off!!!!!!

Hacked into my bank account

I subscribed to this service and never received my first cologne…wrote into customer service and have not gotten an answer TWELVE DAYS LATER! Had to write in again because I cancelled and they CHARGED another one of my cards..mind you I never entered this other cards info in their system. How TF do they have my info. Someone needs to sue this company hard. WHAT ARE YOI DOING SCENTBIRD!?

WORST CUSTOMER SERVICE EVER !!!!!!!!!!!!!!!!

They charged my card for perfume I never got. I can’t get anyone on the phone and they won’t call me. I have been charged for two months of perfume and have gotten nothing. Don’t waste your money

WORST CUSTOMER SERVICE EVER!

I am not one to write negative reviews but this is one of the worst experiences I ever had with any product or service. Not only did they never send the gift I order for my significant other they failed to address the issue or do anything to make it right. They took over 4 days to get back to my message and then another 3 days to the next. They failed to address the concern and told me some stranger redeemed the gift. When I told them I don’t know this person, never sent it to them, and would like a refund. They simply told me since somebody redeemed the gift I will not get a refund. I had to contact my credit card company and open up a dispute. You are better off going to Sephora or Barneys and getting free samples then buying the perfume you like. This concept could of worked but their execution and customer service is atrocious.

Received nothing

I was charged on the 15th of this month, and have still not received anything. I tracked my package and it says it was delivered but I have received nothing. I have emailed them several times and other than a pointless email from someone named Kayla (which was just a robot email) I just keep getting the initial email saying bare with us. Don’t waste your money.

Great Concept - Poor Execution

Great premise; however, the execution is severely flawed with no sense of customer service. No one is willing to contact – messages have sat for over a month without being addressed. No phone number, sent emails and attempted to contact via social media.

Scent Bird

I signed up for Scent Bird via a promo, they immediately charged my credit card and then 3 weeks later I received an email stating that my order was delivered!! I never received any order nor any tracking number. Do not waste your time as the customer service was very unhelpful and did not offer to resend or a refund you cannot reach them on the phone just via email which in it’s self is SHADY! After I canceled my subscription via email, 2 weeks late they attempted to bill my Discover card again!!! Stay away just not worth the hassle.

Unfortunate

Unfortunately scent bird lacks in customer service skills. There is no phone number should you wish to communicate with scent bird. I recently put my account on hold, which means absolutely nothing to scent bird. They will bill you and send you a sample bottle regardless if you want it or not. I strongly recommend not starting an account until scent bird prioritizes customer service over making a buck.

Horrible Experience

I subscribed to scentbird after a friend of mine recommended it, and it seemed like a good deal. After a few months, decided to cancel— ok cool, canceled, shows canceled– BUT now 3 days later, I am getting emails about an inquiry into a missing product, which I never submitted an inquiry. Told them I didn’t submit this inquiry and they proceed to tell me my CC is on file for the account with the inquiry- So again I did not make this inquiry, then I notice some one else responding to tem just like I am, and this girls name is Heather Thompson, from MI, I live in SC. SHE is the one with the issue/inquiry, however somehow we are both getting and responding to these emails— I have requested they call me and called the numbers listed on my CC statements to try and reach them. Has to be some sort of scam—

I'm not so sure

I had scentbird for about 6 months. It was perfect because I do not wear perfumes a lot so this subscription allowed me to buy just a little at a decent price and try out some that I am not so sure about. Everything was fine until they increased the monthly rate on me. No customer service number to call. Just waiting on en email reply

They SUCK!!

If there was a way to rate them negative stars, that’s what I would do!!
They absolutely SUCK!!
Absolutely the worst customer service I have ever encountered…No phone number…Only contact via email and they respond if and when they want…Signed up 2/9/17 and have yet to receive any product, despite what their website says about when they ship..Contacted them numerous times<5…And they lie to me,telling me that there was a problem with my credit card and they couldn't get my money…Which was an outright lie, I had my statement in front of me, showing they had been paid…I have even requested their physical address and phone number,but they have not responded to that,even though I have requested it twice in emails( now totalling more than 10+!!) I suggest they be reported to the BETTER BUSINESS BUREAU as well as your state's attorney general's office for unethical business practices and fraud…I know that I will doing so,in addition to contacting my bank and blocking their access to any future debits of my card…As far as I can see, they are scam artists and need to be taught a lesson behind bars.

CUSTOMER SERVICE SUCKS!!

So initially I have to say I had no problems with them. I paid they sent my perfume, only complaint was that I paid on the 5th but didn’t receive my perfume until the 28th or so. Then one month I decided to “skip a month” but realized after reviewing my bank statement that I was charged. I checked my account and no perfume was in queue to be sent because I skipped a month. I contacted customer service though email (which is lame) and they informed me that they recently changed something in there payments department and my refund should be sent with in 2-3 days to my bank account on file. 1 week later, and I was still not refunded. So, I had no choice but to send them an additional email requesting my refund. At this point its been almost 2 weeks and I haven’t received my refund or an email back from them. I am very disappointed. I mean its only $14.95 but its the principle that counts and that’s bad business. Save your money and just go to Marshal’s or T.J Maxx and purchase at a lower price then at a department store.

Disappointed, feeling scammed

I wish I could give this company ZERO stars! First month, December, was great. I am a perfume addict so I really wanted this to be legit. I love switching my scents each day and this made it convenient. Second month, January, no shipment. Emailed SEVERAL times and although it notes a 48 hour turn around on emails, it was 4-5 days before I received a generic response. February is where it went off the rails as they charged my account but sent me multiple emails asking for me to update my credit card but THEY ALREADY CHARGED IT! I emailed, tweeted them, facebook messaged and hit them up on the gram —- NO RESPONSE! Charged my card twice without a shipment and I was still missing Januarys product. They are scamming people. Buyer beware. If anyone is interested in rallying together to file a larger complaint with the BBB, please email me at [email protected]

Thanks!

HELL TO THE NO

IF THERE Were A NEGATIVE RATING, I WOULD RATE IT THAT….

This company couldn’t take out my payments for two months, and then all of the sudden started up again with taking it out, NOT ONCE NOT TWICE BUT THREE TIMES. After my frustration, of course, you can’t call someone, but you have to email which takes about two weeks. Well on January 25th I have an email from “Bobby” saying I could assure my account had been canceled and I wouldn’t be charged anymore! Well surprise surprise, February 7th, I was charged TWICE…AGAIN. And now the girl “Katie” from the website is saying “Oh I’m so sorry, you didn’t cancel it, and we swapped to a new billing operation which has caused certain customers to be charged twice.”

I AM STILL SO HEATED ABOUT THIS, ITS UNREAL.

Will it ever come?!?!?

Tracking information provided notes that my order was shipped 1/11, but nothing has happened to it since. The website notes that it shipped 1/15, but still nothing… They have my money though…

When I first ordered in November I did not expect it to take 2 weeks for a small parcel to ship from California to Arizona, but it did. When I finally received the package I received the cologne I ordered, with a white case instead of the black I ordered. I dealt with that, but what I cannot deal with is packages that take 2-3 weeks to arrive.

May need to cancel after I receive this order. Great idea, terrible execution.

Awful experience

I signed up under the promo “get second month free”. I got my first perfume without any issues. I wasn’t thrilled with the spray mechanism. You get a guaranteed 4 sprays per day, which I thought would be good for a couple sprays in the morning and a couple in the evening. What I found is you need to spray at least4 times to get enough perfume to release.
The real issue is I never got my second perfume, which was supposed to be free. I got tracking info and found it was returned to Scentbird because they didn’t include my apartment # on the shipment. I was never contacted by Scentbird and never got the second shipment. I’ve contacted them numerous times and they finally contacted me back and asked for my address, which is strange considering they’ve shipped to me before and it’s on my account. However, I provided the address again but STILL haven’t received the shipment. I should have received it early November. It is now the end of December. Still nothing. I’ve sent another email a couple days ago but haven’t heard back, which is par for the course. They’re very slow to respond. Needless to say, I canceled my account and will never recommend this to anyone!!!

Is this comany trying to scam people

Have happily subscribed to many monthly boxes over the years and have never had such an awful experience. Was so excited to get first scent and when I did it was a perfume that was not on my list of perfumes to be sent, contacted company and was eventually told after many emails that took 2 days of more that I had 2 accounts, but under same email. One account that has a list of perfumes, one that doesn’t. They said they were sending me perfume of month because of account without list. I could not find other said account, so I sent email to cancel subscription. Got another email back telling me that I have 2 accounts again. Feel like company is stalling so they can get money for another month. Crazy excuses as to sending wrong perfume and not wanting to cancel my subscription. Feels like I am being scammed.

Scentbird sucks!

So I purchased a subscription to scent bird. Every single month they ship it out late. They will charge you on the 5th of every month and suppose to ship on 15th. But instead they will ship it whenever they get it together. (Weeks later) and to top it off there is no customer service number you can call only email. Im still waiting for a response from them. Honestly save urself the headache. This company does not have it together.

So fed up already !

I have been a member for 2 months now and have been charged for 2 months but still haven’t received either of the perfumes. There is no phone number to contact Scentbird only an email address that you have to google to find because they can’t even provide the simplest way to contact them through their own website. My subscription is showing my 3rd perfume will be shipped out soon and yet I still have not recieved my 1st. I have emailed Scentbird TWICE, with still no reply. I’m going to cancel but I better get a full refund of my own money, because oh that’s the other thing- I just recently found out through another reviewers website that you cannot get a refund for ANYTHING, only store credit! This place is a scam

I had to cancel

I was so excited to try this subscription, but became disappointed very quickly. First of all – it’s confusing at first on how to choose a fragrance; also I was supposed to get one month free – I never got a free months product and when I asked why I got a very condescending email, my question was ignored completely! The only perfume that I got was just ok, in overall – not worth it in my opinion;

Have Not Received Product, Nobody Ever Answers Phone.

I purchased this for my husband, was charged on the 5th of the month and it is now the 29th and still have not received it. I have tried to call several times and no answer. I filed a chargeback with credit card.

My favorite subscription

I am a sucker for cute packaging and all things travel sized. Scentbird has the prettiest packaging and for $14.95 each month I get a high end fragrance thats nearly the same size as the rollerballs I had been paying $30+ for, and I love that I can just drop it in my purse and carry it with me on the go. Couldn’t be happier with this sub. 🙂

Perfect for the Holidays!

great customer service and value for the products!

Cologne Subscription

It is now my 5th month and I absolutely love Scentbird. I am so happy that a service like this exists, no more wasting money on huge expensive bottles. I highly recommend 🙂

First shipment has been confusing.

So far I got my first shipment. I was told I wasn’t getting my selected fragrance & that it would be shipped on the 15-18th of the month. I had to select another fragrance. I expected that one to come in the mail.
I checked the mail and on the 13th I had the scentbird I wanted originally and early. VERY confused.
I got a email on the 15th that said my order was being shipped. Still no tracking number and no update on my selection. I thought I was getting another one.
Next day I got a email telling me I had already got my order.
I am happy with my Scentbird.